Address: 610 Penistone Rd, Hillsborough, Sheffield S6 2FZ, United Kingdom
Phone: +441142515100
Rating: 4.2
based on 158 reviews.
Customer Service
Pros:
"James was extremely helpful."
"The front line staff, usually Richard and Leanne, are friendly, knowledgeable and helpful."
"Staff at the Renault were extremely helpful for me and my husband when I was looking at a New car."
"Evans Halshaw Service Advisors are the most helpful that I have ever come across."
"Service team explained everything fully and kept me informed from booking it in to the work that needed to be done and work that might need doing in the future."
"Had a really lovely experience whilst looking for our first motability scheme car... all the staff were very friendly and welcoming and incredibly helpful."
"Customer service by Olivia was excellent. She was cheerful, courteous and explained everything with regard to the vehicle health check."
Cons:
"The sales rep who I spoke to was one of the most unhelpful people I’ve come across."
"Very bad customer service. Definitely overshadow a very good sales service."
"Useless incompetent staff I have a mobility car with Evans they have messed me around waiting for over 8 hours in the freezing to fix a puncture with no luck."
"Approached Renault Sheffield with a view to purchasing a new car. The man on the phone was rude, arrogant and not in the least bit interested."
"Very unhelpful staff n very rude."
"Awful - unprofessional and untrustworthy. Don't go anywhere near this place."
"Useless irresponsible customer services... untrustable staff was lying."
Vehicle Purchase and Delivery
Pros:
"Found my lovely Captur online due to the distance I was a little hesitant to purchase it without actually seeing it. I received emails phone calls video link calls and a walk around video and any questions I had no matter how trivial were answered with reassurance."
"Best dealers ever. I bought my Dacia Logan in 2016 and since I am using this dealership. I never had any problem."
"Well must say that the moment I set eyes on my new Renault Captur Bose Edition it was love at first sight, the process of buying my car was simple and explained perfectly."
"Also car was delivered to me today from Sheffield to the West Midlands."
"The car I picked came within a few days and is fantastic."
"I have bought 2 cars from Evans Halshaw, their sales and service was excellent and all staff were very polite and efficient."
"I definitely recommend buying from Evans Halshaw Renault Sheffield!"
Cons:
"The downside was Doncaster Renault, who tried to offload a car we had set our hearts on that would have, in the long run, cost us a lot of money."
"Bought an Audi A3 from these and it’s got a major engine fault and I rang to discussed this with Sam Samara and said I can prove the fault was on the car when I bought it he would physically remove me from the showroom he said this twice to me AVOID."
"Got an online valuation of £725 for my car. Took it to showroom where they then offered £400."
"Unfortunately on arrival the car was not up to standard expected due to interior/ exterior scratches."
"Safe to say I'll not be buying another car from here again."
"At no point did they make me aware that it had been in an accident."
"But upon delivery I quickly found out that the car had been delivered with 0 range left in the tank with the nearest fuel station being over 2 miles away."
After Sales and Service
Pros:
"Renault mended my car when kwick fit said they couldn't."
"A phone call reminder was received the day before and everything ran on time regarding drop off and collection."
"Taking risk of transmission seriously and sanitising everything properly, good dividers etc to enable distancing."
"Thanks for sorting out the car in one visit."
"I would highly recommend their work ethic and helpfulness."
"James and his team are very efficient and did everything quickly with no fuss."
"Another Service and MOT complete together with a nice clean car, I’m now into my 7th year with Renault Sheffield and yet again a fabulous service by the team."
Cons:
"Got to say Evans Halshaw's warranty department is the worst I've known."
"Don't trust recall they will find something wrong with your car and make their money back."
"However it took another 40 mins to wash the car! Not good - this needs improving."
"Feel like they have replaced parts very prematurely for my MOT costing a lot of money."
"Service advisor really good, diagnosis of problem and 4 months of waiting for parts and we are still in the same situation."
"Did not show any interest as a potential customer."
"Would mark as zero stars but not allowed to. Terrible customer service on the phone and in person."