TrustFord Bristol - Ashton Used Car & Transit Centre Reviews Summary

Customer Service

Pros:

• "James was the sales representative I dealt with and he was fantastic from the word go, informative, helpful and personable."
• "Keith is a superb sales person, knowledgeable, relaxed and friendly and a great asset to Trust Ford at Ashton Gate, Bristol."
• "Exceptional service from salesman and genuine nice guy 'John Fajardo'."
• "Callum was our car advisor, he kept us up to date via phone and email."
• "All members of staff are a delight to deal with."
• "The salesman was helpful with all the small details that he didn't need to be."
• "I couldn't have asked for better customer service, he went above & beyond to resolve any potential problems."

Cons:

• "Soon as they have your money they dont want to know."
• "Customer service is very bad."
• "I am very disappointed with my customer experience."
• "Don't waste your time. Phoned to try and speak to someone regarding purchasing a new vehicle - details taken and promised a call back in an hour. 7 hours later no call back."
• "Worst customer service ever."
• "Dreadful dreadful customer service. After 3 telephone calls, an email enquiry and 3 promises 'someone will get back to me' nothing!"
• "Probably the worst customer service I've ever experienced."

Vehicle Service Quality

Pros:

• "They valet'd the car (really nice job)."
• "Found a troublesome electrical problem and fixed."
• "Really liked the MOT experience as they sent me a video of the issues so could actually see the problems not just take them at their word."
• "Recently had my ranger recalled, Trustford were excellent carried out a free health check and video giving me piece of mind."
• "Did their level best to turn around a car delivered from the Barnsley Trust Ford branch as it was in a bit of a state apparently. Serviced while we waited. A good car in the end after all their efforts 👍."
• "Turns out the failed emissions test was due to a small hole in my exhaust pipe which they fixed for free and not a new catalytic converter for over £1000!!"
• "They also carried out a vehicle health check and measured my tyres, brakes etc...and found an additional puncture in my other day which they also repaired there and then and even washed and hoovered my car."

Cons:

• "None of the things I'd asked had been completed."
• "In addition, diagnostics i had asked for when i took in, and reminded each time i phoned, were not done either."
• "Worst car dealer I’ve ever dealt with. Told a service would be 1 hour max, still waiting 3.5 hours later with no update."
• "Extremely poor diagnostics skills."
• "I had a number plate lamp not working, i checked it after the service and it was still defective."
• "Overpriced. Sales of cars are purely on as seen basis as they need lots of work on them."
• "Not overly impressed with the workshop."

Communication

Pros:

• "Great service from the TrustFord team."
• "I'd like to say thanks Ford for always keeping me on the road 🚘 keep up the excellent work you all do down there... regards."
• "Callum was superb from sending a personalised video of the car in the morning and then getting in contact to set-up a personal video call to meet one another in the afternoon!"
• "The little video of the car sent to me was a nice touch and it was good to get a test drive on my own."
• "Really impressed with the no pressure approach from the team at Ashton."
• "Best possible experience from start to finish at TrustFord Bristol."
• "It's very rare you find a good honest business who is willing to go that extra mile for their clients."

Cons:

• "I had to phone to chase up how it was getting on."
• "Only slight negative was communication during the day was slow so could of had the car back sooner but had to chase."
• "Meetings to sign finance deal postponed twice because 'manager wasn't in' then cancelled during rearranged meeting because 'system was down'."
• "Totally unprofessional and disorganised."
• "Again I had to phone to chase."
• "Their communication has been zero, I call every day and no one can tell me when it will be looked at."
• "Uninterested, don't reply, don't respond, after calls, emails and messages left."

Value for Money

Pros:

• "Was also reasonably priced."
• "All the extras were offered - but not pushed."
• "Well pleased with Quick Lane very patient with me talked me through several types of tyre and then gave me a great price for four tyres that I wanted and fitted the four in thirty five minutes."
• "I thought the sales was brilliant, clear, straightforward and able to see any hidden things."
• "Car purchase went smoothly from first contact to ask about a test drive through to pick up of car."
• "It was the most hassle-free and professional negotiation we have had when purchasing a car."
• "I have purchased a number of cars in my time but I would have to say this was by far the easiest, most efficient, friendly experience yet."

Cons:

• "You are given the impression the car can’t be moved and therefore have no choice but to pay for the diagnostic."
• "Don’t go here. They only want your money."
• "Absolute joke, they don't deserve 1 star."
• "They quoted £899!! In the end went to another Ford garage and they charged £260. Absolute scammers!"
• "Went in for a service with a slow flat tire. £260 later, I leave with a slow flat tire."
• "Another TrustFord garage also quote £150 for an essential service after I had mine done here for £220!"
• "You pay a lot for a terrible service."