Pentagon Scunthorpe | Peugeot and Motability Reviews Summary

Customer Service

Pros:

• "Matthew, Mark and Karl in particular have gone out of their way to support me over an extended period."
• "Staff were amazing when I bought my car, and they were even better when I took it in for the first service."
• "Staff were very helpful from the beginning - giving me all the options for buying a new car including pre registered ones."
• "The service I received from Carl was very professional helping me out every step of the way."
• "Very friendly customer service from Malcolm and a follow up call to make sure everything was fine."
• "The staff were particularly friendly and put me at ease as we arranged a test drive and a part exchange valuation."
• "The staff are a credit to Pentagon group."

Cons:

• "I feel the dealership took advantage of an old man."
• "This garage doesn't deserve main dealer status, or to be an mot station."
• "Like to share my anger, concern & disappointment about my bad experience with Pentagon Peugeot Scunthorpe."
• "They just made up excuses to imply the marks caused by their staff was like that way before, which it certainly wasn't, as new to me and cleaned/polished days before."
• "I would never deal with them again!"
• "Awful customer service once we cancelled our appointment."
• "I’ve been waiting about 3 weeks for a call back and my emails get ignored. Absolutely shocking."

Car Purchase & Delivery

Pros:

• "The whole experience of buying this car was pleasurable and I would highly recommend the staff and the garage to anyone seeking to purchase a vehicle."
• "The car was well presented, serviced, came with 1 yrs warranty and RAC cover."
• "It arrived on time in superb condition as promised."
• "I bought a Seat Ibiza FR from Pentagon Scunthorpe. The experience of buying the car was very smooth."
• "The car arrived on time and I checked it out the car was in excellent condition."
• "Car was ready as agreed, looking great and ready to go."
• "I am beyond happy with my new Seat Ibiza FR from Pentagon Scunthorpe. The whole experience from the ordering to collection of my car was excellent."

Cons:

• "Only slight negative took 11 days for reservation fee to be refunded."
• "These one hundred point checks did not however cover the timing belt and nor did the three year extended warranty."
• "Finding work that doesn’t need doing, and charging an astronomical fee to do said work!"
• "Think twice before you travel, ask for close up pictures, don't take their word!"
• "Don't trust their reservation system. I paid the £99 fee to reserve a car for 3 days only to find that later the same day they took a deposit from someone and sold it!"
• "The damage to my instrument cluster (scratched) was not covered under warranty and it would cost me over £930 to replace it."
• "On viewing the car for the first time the battery was flat."

After Sales Support

Pros:

• "I'm very impressed with the service provided even after the car has been bought over a week ago, with follow up emails asking if any assistance is needed."
• "Recently bought a used Seat Ibiza and cannot fault the process at all."
• "Great service. All staff very professional especially Daniel who dealt with my car service."
• "Had cause to contact the dealership again in recent weeks because I was unable to get acceptable help and support more locally."
• "Thanks to Rob Harris as always for going above and beyond to help."
• "Their follow up service and communications were excellent in arranging 2 very minor things."
• "I would like to commend Pentagon Scunthorpe & the Seat roadside assistance team on their excellent service in dealing with my car which recently broke down."

Cons:

• "I came away confused after being advised to take out various assurances and extended warranties which amounted to an extra £600."
• "They sell electric cars but don't support their users. They have blocked access to the EV charges shown as 'Available' on the Electroverse and MER Apps."
• "They didn't even offer to look at the car properly or even follow their own procedures by raising a DISS report."
• "Poor aftersales service - you get the feeling that once they have your money then any issue with the car is just tough luck."
• "Poor customer experience let me drive off with a punctured tyre which they said needed replacing and it didn’t."
• "So not only have they lied, they're making up excuses assuming I have no technical knowledge and trying to avoid paying to fix a fault which was raised on day 1."
• "Service manager said as a gesture of good will they will go halves with my partner on the cost price of a new battery as it's not covered in warranty."

Value & Honesty

Pros:

• "The team have found a great deal for me on my last 3 cars and the service is always fantastic."
• "I would certainly buy from them again and recommend to others."
• "We have just got a great deal on a new Seat Ateca."
• "Fantastic deal an a brand new Seat Ibiza Fr sport. Cheapest in the country by a mile."
• "Would recommend to any friends and family looking for a pain free, even enjoyable, car purchasing experience."
• "An excellent experience. Would recommend buying from them."
• "This sort of service is rarely found nowadays & I couldn't recommend Pentagon Scunthorpe highly enough."