Parkway Motor Group Reviews Summary

Customer Service

Pros:

• "Great service from Andy lovely family business nothing was too much trouble hand over and car was fantastic would highly recommend 10 out of 10"
• "Just collected my seat today over the moon withe the car excellent service and friendly staff big thanks to den for picking me up from the train station staff can't do enough to help you."
• "The service from these guys is superb I would highly recommend them to everyone."
• "Very pleased with the service and I would definitely buy another car from them."
• "The team were so helpful and couldn't do enough to make me feel at ease."
• "Great service from great guys, after the service I got from these guys I went back and bought my son his first car. couldn't fault them from start to finish and great aftercare."
• "I have recommended these guys to everyone! Really looked after me and I will definitely be seeing what they have when I need another car! Thanks Andy and the team for outstanding customer service!!!"

Cons:

• "Was a good dealer to deal with at first till I pick my car up and on the way back the flywheel snapped."
• "Absolute joke. Travelled to view a car after booking in to view to arrive and find it had been sold. After being told we would be rang if there was any change."
• "Felt my custom was not taken seriously at all and feel let down."
• "Was very quick on taking my money but when contacting them again and again to fix this issue, it was like finding a needle in a haystack."
• "Consumer protection advice - do not deal with or trust this garage. They were until today falsely and misleadingly advertising as approved RAC dealers."
• "If you have a problem with a vehicle they are not interested!"
• "Never contacted us once we had to ring to find out what was happening simply put terrible."

Car Quality

Pros:

• "Car was fairly priced and prepared for sale to a high standard."
• "The car was in great condition and well presented."
• "We decided on a BMW 320i M Sport and the car is stunning both inside and out."
• "The car (BMW 435d convertible) was exactly as described."
• "Great selection of cars, very happy with my purchase."
• "All cars come with a service, MOT and option to upgrade to 1 years warranty for piece of mind."
• "The car is faultless."

Cons:

• "Purchased my car from parkway and while driving home realised I had problems."
• "There was a few issues with the gearbox, but they sorted it out ASAP."
• "Purchased at lovely car from Parkway who where very pleasant, to have loads off issues with car was returned for repair twice with gearbox problems."
• "Firstly all brake pads were worn to around 80% and a tyre had a huge chunk out of the inside wall even though the car just had a service and MOT."
• "Driving home noticed the wheel bearings were very loud to the point of i couldn't hear the radio."
• "The car has cost me an additional £850 to repair due to cylinder head failure, old plugs (they were never replaced after apparently having a service) and ignition coils and also a power steering fault."
• "Major issue was they sold me a car with a tapping noise coming from the engine."

Sales Experience

Pros:

• "Just bought my 6th car from Parkway. And once again another easy straight forward deal."
• "Andy the sales manager didn't try any hard sell techniques that you would find from other dealerships."
• "Purchased a vehicle from this garage, no pressure at all, left to browse and take a test drive, exceptional service during handover."
• "Nice welcoming people who do not appear 'aggressive salesman'."
• "We trusted Andy from the moment we rang to enquire about the car."
• "Very friendly staff, all the cars there where in extremely good condition."
• "Andy and Dean are great salesmen and I base my opinion on exceptional after sale support that they provide."

Cons:

• "Bought vehicle from this garage was told that they had replaced the battery had the vehicle checked only to be told that the battery had not been replaced as it was the original."
• "Very disappointed. Needs a new battery which I said right at the start, start stop doesn't work and never has although ticked as working."
• "Not to be trusted sadly."
• "Absolute joke of a place."
• "Would not recommend."
• "Garage not interested. Stay away."
• "Would never recommend or buy a car from here again."