Eclipse Car Sales Reviews Summary

Customer Service and Experience

Pros:

• "Ryan was very understanding and went out of his way to ensure we found the right car."
• "Roy was extremely polite about our car, we received a good price, above any trade-in allowance offered."
• "The sales/test drive/deposit/finance process absolutely fine and smooth."
• "I dealt with Paul, Ryan and Maria... Paul even emailed me back late Sunday evening when I raised my concern."
• "Excellent and professional customer service from initial enquiry to conclusion."
• "Roy and the team made me feel at ease with their honesty and professionalism."
• "Very easy process from start to finish with very professional and polite service."
• "Roy, the proprietor, was most considerate and presented a level of confidence in our transaction."

Cons:

• "Disgusting attitude from all staff. Literally just out to get your money and nothing else."
• "Roy please don’t try justifying yourself that this wasn’t the case on what I have just wrote as everything I have wrote above is the truth."
• "Bloke who owns it is an arrogant man who spoke to my wife...in a manner he was lucky I was not there!"
• "STAY AWAY. Awful, just awful. Car was not fit for purpose. Broken down 3 times within first month."
• "Disappointing - I have worked as a panel beater/paint sprayer technician for over 20 years. I visited Eclipse looking to replace my BMW and found at least half the stock here have had poor quality cheap blow in's."
• "I was refused a refund on a faulty range rover velar and now I'm going through the process with solicitors assisting me now because the eclipse car sales company wanted nothing to do with resolving the refund situation."

Quality of Cars

Pros:

• "I bought a new car last week, it was in beautiful condition."
• "After having the car checked by my local garage to make sure everything was ok they confirmed the car was in great condition!"
• "The standard of professionalism I received from Eclipse and Roy should be an industry standard."
• "The car I bought was not the colour I really wanted but the reputation of the garage swayed me, the one I got is beautiful."
• "Fantastic, helpful and friendly service. Couldn't do enough to help me. My new A45 AMG that Paul sold me is perfect and love every minute being inside it."

Cons:

• "The S5 they were selling me turned out to be accident damaged. Paul said he was aware of some of the damage but insisted it was only light damage and all original parts had been used to repair it."
• "After a few days the car developed a problem when all sorts of warning lights came on the dash."
• "I Purchased a Range Rover sport from here had nothing but trouble with the car from the start."
• "The car they sold to me was not fit for purpose and nothing but trouble, I said to Roy and Kevin about returning the car after a month of having it because of the problems I was told that I couldn’t do that."

After-Sales Support

Pros:

• "The problem was not easily solved and i think most dealers would of given up but roy and his team didnt and went the extra mile to sort it out."
• "The team at Eclipse car sales are very helpful and understanding... Communication with the guys was second to non, they picked the car up and left a courtesy car for me to use while they investigated the issue."
• "Roy and his team at Eclipse Car Sales welcomed us straight away. Friendly and knowledgeable they completely took away the stress of buying a car."
• "Absolutely fantastic! From start to finish! Always kept me updated!"

Cons:

• "The whole episode was so frustrating that I couldn't bear to deal any further with Eclipse and how they made me feel that I just walked away with it as it was, faulty."
• "They where nothing but rude and unhelpful giving the same story’s over and over. Please be careful when buying a car from them, in fact just don’t, we will never use them again and we will never recommend them."
• "Seemed like a very professional company and my experience at the dealership whilst collecting my new car was ok. But...have still not received the V5C."
• "Following the tragedy of my Dad's death we were contacting garages in order to sell his car to help pay towards funeral costs. None showed the empathy and compassion that was demonstrated by Paul and Roy at Eclipse."