DA Blundell Car Sales Reviews Summary

Customer Service

Pros:

• "Paul was a delight to deal with - from the initial phone call to check details on the website right through to driving our car away today."
• "I highly recommend da Blundell they are a family run business who make you feel welcome and reassured when buying a car."
• "Very relaxed atmosphere when viewing the car, left us plenty of time to look over the car and test drive it and answered our questions about it."
• "Paul gave me a great deal and picked us up from the station."
• "Best experience buying a car I’ve ever had they go above and beyond to help you with no pressure at all and all cars are to a high standard."
• "The customer service from Paul was great, when I initially travelled over to view the vehicle I was over two hours late due to traffic... Paul had waited for me and didn’t rush the viewing or test drive in any way, despite having family commitments that he needed to attend."
• "Paul places huge importance on customer service and goes above and beyond to maintain this in after sales."

Cons:

• "When you phone they do not acknowledge their company name, just who is calling."
• "Bought a car from Paul in December 13 took delivery 1 Jan 14 reported rear parking sensor inoperative told he would get back still no response to date disappointed."
• "Paid the deposit over the phone. Went to see the car and it was NOT as described."
• "Bought a car off these guys and it's been hell from day one. It's as if these guys put the car together themselves!"
• "Found the owner to be polite and helpful but the other guy, who I believe is his son, was a bit pushy (wanted me to leave a deposit on a car I hadn't even test drove) and confrontational; ended up taking my custom elsewhere."
• "Dave (one of the son of 'business') was rude as heck and WONT REFUND MY DEPOSIT."
• "Lovely dealership during inquiry until they have your deposit."

Vehicle Quality

Pros:

• "Car (Kia Sportage) was in excellent condition and all promises were kept and delivered on to a high standard, with new tyres after its MOT etc."
• "The car was spotless and runs like a dream."
• "Just bought an Audi a5 sportback, car was in immaculate condition as was stated on website."
• "Absolutely superb customer service here, picked up a brilliant BMW 5 series yesterday, absolutely immaculate nothing was too much trouble, answered every question, very knowledgeable."
• "We were really happy with the car when we arrived, exactly as described, they ironed out a couple of minor issues with the car at our request and with great efficiency and we drove away really happy."
• "Bought a Mercedes 350e absolutely hassle free car was immaculate."
• "I bought a beautiful Mercedes C220 Sport Estate from them. The merchants managed the sale and purchase in a friendly, courteous, non-pushy manner, professionally managing everything."

Cons:

• "BEWARE OF THE WARRANTY TRICK! Purchased a Hyundai Tuscon from this company 5 months ago. 3 faults appeared on the dash display."
• "I bought a ford fiesta from this lot, and within 4 days the car jumped into limp mode, and had a fuel injector fault."
• "Bought a car from Paul in December 13 took delivery 1 Jan 14 reported rear parking sensor inoperative told he would get back still no response to date disappointed."
• "So I strongly advised everyone who is planning to buy from this dealership (DA Blundell) once you put down your deposit make sure you buy the car otherwise your deposit won't be refunded."
• "AVOID! AVOID! AVOID! Bought a car off these guys and it's been hell from day one."
• "It's a shame that it could be a lovely experience from this dealer up until this happened! I'm Very disappointed, they should have taken a fraction from my deposit but not the whole lot."
• "AVOID! AVOID! AVOID! Bought a car off these guys and it's been hell from day one."

Value and Pricing

Pros:

• "A small dealership offers limited amount of car choices, but once they have something that you are looking for, their price is very competitive."
• "The price was great and the car was very good as described. They gave me 6 months warranty and new MOT."
• "The car was well priced to begin with and on the test drive any issues I had with the car were resolved quickly without question!"
• "Fully MOTd / SERVICED/ VALETED and they paid for my road tax for the year!"

Cons:

• "As we are in the car trade we have multiple credit lines in place where we provide the reg, chassis number and purchase price, on this occasion we really struggled to get it financed as the car was deemed as overpriced."
• "Paul doesn't want to refund my £300 for the reason that the car was 10 days taken off the market."