The Discount Window Centre Reviews Summary

Customer Service

Pros:

• "Fantastic customer service. Easy to get a quote, turned up when they said they would. Friendly service throughout from the staff in office to the installation team."
• "The staff where friendly informative & helpful from the off, we knew exactly what was happening & when, the price was excellent & the quality of the windows frames & cills excellent."
• "the customer service was excellent and the office staff were amazing really helpful and knowledgeable"
• "Paul and Jackie in the office kept us fully informed regarding our fitting date."
• "Customer support team kept us updated every step of the way leading to the installation day."
• "The office staff were quick to response to our email quote, which was the best we found."
• "Would 100% recommend. Excellent price, friendly staff on the phone and really quick to respond to emails."

Cons:

• "Wouldn't go back and definitely wouldn't recommend."
• "Only downside with company was missing 3 units of glass which should have arrived Monday. Still waiting as not in stock."
• "But concerned that they left doors from another job in my front garden placed on top of plants and then put my old windows on top of them!"
• "Basically not bother wasting your time, energy and money with them!"

Installation Quality

Pros:

• "The finishes on the windows were amazing down to the seals on the windows Taking extra to care it was all tidy and matched."
• "The installation guys were also excellent, they arrived as arranged and completed the job in one day and removed old frames etc."
• "The fitters....the Sage brothers were fantastic, didn’t stop all day, clean, tidy and left the house immaculate."
• "Trevor and Tony were so professional, friendly and punctual. They left no mess either!!"
• "The fitters were very courteous and considerate and impressed us with their attention to detail."
• "They ensured everything was square, level and accurate, then fitted the frames, doors and glazing and all was spot on first time and no errors at all."
• "The windows were a perfect fit with an excellent finish."

Cons:

• "seven years later we had a problem with one of the glazing pains leaked, got in touch with Jackie, all sorted out replacement fitted under guarantee no problems at all"

Product Quality

Pros:

• "The price quoted was very competitive and of great value, with the product being of a high standard."
• "I absolutely love my new windows, they look amazing!"
• "The price was very competitive and the quality of the product excellent."
• "We are totally pleased with the quality of the new doors and windows, excellent value for money."
• "The windows are superb quality."
• "Our finished windows are of high quality and we are delighted with the final product."
• "Quality is excellent"

Cons:

• "No issues with guarantee paperwork all has arrived in post"

Professionalism and Work Ethic

Pros:

• "The fitters John and Chris were amazing with attention to every detail nothing was too much trouble."
• "Tony and Trevor were our fitters and boy did they work hard! They never stopped!!"
• "Had two new bay windows new front door and new set of French windows installed by Tony and Trevor absolutely made up from start to finish very professional cleaned up every night to very friendly gentleman."
• "Jeff who was very professional and friendly installing my new windows and balcony door cleaning and tidying up after himself."
• "The Sage brothers who did the work, fitted six windows, a porch and french doors in two days."
• "John and Chris fitted our windows perfectly, nothing was too much trouble, very friendly, tidy and conscious workers."
• "Fitters Trevor & Tony were brilliant, worked non stop & did a fabulous job."

Cons:

• "the work men were very friendly and clean no mess worth talking about"

After Sales Support

Pros:

• "Just to thank staff from Discount Windows for their good after Sales Support."
• "No issues with guarantee paperwork all has arrived in post"
• "would really recommend this company, initial install near 7 yrs back, at the time no one could come near the price and the quality.....just recently a sealed unit failed, emailed through to ask if under warranty, no messing about, speedy reply from jackie confirming they will replace."
• "First class local company who installed lovely windows for me 8 years ago and still look fabulous recently,two of the glass units failed. I contacted discount windows and they quickly replaced the glass units with no quibble and great friendly service."

Cons:

• "seven years later we had a problem with one of the glazing pains leaked, got in touch with Jackie, all sorted out replacement fitted under guarantee no problems at all"

Value for Money

Pros:

• "after accepting my quote I was fitted within 2 weeks"
• "The price quoted was very competitive and of great value, with the product being of a high standard."
• "Not only best by far on price., but also on professionalism, their attention to detaiil; and exemplary customer care."
• "The price was very competitive and the quality of the product excellent."
• "We are totally pleased with the quality of the new doors and windows, excellent value for money."
• "Overall cost of everything was more than competitive, would highly recommend."
• "once we’d agreed on the specification, a single very competitive quote was given."

Cons:

• "Only downside with company was missing 3 units of glass which should have arrived Monday. Still waiting as not in stock."

Additional Services

Pros:

• "They cleaned up after themselves and even plastered my walls making the job perfect at the end."
• "ive just received the most beautiful flowers of this firm as a thank you my word no other firm has ever done that thank you your products & team are a credit to you"

Cons:

• "But concerned that they left doors from another job in my front garden placed on top of plants and then put my old windows on top of them!"