Vision Express Opticians Reviews Summary

Customer Service

Pros:

• "Very friendly and patient staff."
• "The staff here are extremely helpful and wonderful."
• "Adrian was fantastic in handling my query, he was polite, caring and helpful in aiding me choose a new pair of glasses."
• "Rhys Bristow, the associate that assisted me, was extremely customer-centric, had excellent product knowledge and made the entire process superb."
• "Scott was the first person that was professional, helpful, he listened to us and he resolved our issues."
• "Jamie Lester at the Cribbs Causeway branch was absolutely brilliant. She was extremely friendly, helpful, and knowledgeable."
• "Excellent service provided by Jaimie. She was courteous, patient and professional throughout."

Cons:

• "Posted on 07/02/20 saying they do not answer their phones. (19 attempts) So rude."
• "Never answer phone."
• "I have been trying their number for a week with no luck! So frustrating."
• "Daughter booked an appointment on the Internet. Email said they would confirm by phone but no call."
• "Trying to get through to them is impossible......25 minutes on the phone and still nobody answers."
• "Why cant you answer the phone when I try to make an appointment.. what is wrong with you.. do you not like to actually speak with a customer."
• "It often takes 5 to 10 mins for someone to deal with you if you come into the store, and forget about phoning them, they NEVER answer."

Product Quality and Selection

Pros:

• "The thorough inspection resulted in me being immediately referred to the eye hospital in Bristol where another health problem was detected."
• "Eye test was very thorough and those involved with it took time to explain findings."
• "Wanted a new pair of prescription sunglasses and as usual received excellent customer service and attention to detail."
• "I've received excellent service from the beginning of my visit wasn't rushed into choosing some frames helping me to decide which frames suited me."
• "Service was efficient and really friendly."
• "First class experience. Although very busy the team was fully focused and the system worked extremely well."
• "Staff were very welcoming and willing to help with advise to purchase new glasses."

Cons:

• "A bit disappointed that vision express is no longer express and it takes 2 weeks to get glasses now via the post."
• "None of the replacement frames, at any price, were as pleasing to me as my old frames."
• "The sunglasses aren’t fit for purpose. Without any incident the lenses have fallen out of both sides of the sunglasses so I can no longer wear them."
• "I must admit, the selection of glasses wasn't what I expected."
• "5 week wait and counting for prescription glasses. Store manager extremely unhelpful and unapologetic."
• "Purchased the glasses thinking I could collect in a few hours as usual only to be told it now takes two weeks, as they no are no longer express."
• "Also I found the same glasses for £100 cheaper on line!!"

Health and Safety

Pros:

• "I felt very covid-safe during my visit, and went straight through to the opticians room at my allotted appointment time."
• "Good covid measures and then straight into see the optician. A thorough eye exam."

Cons:

• "I was told that it is not their policy to test staff for COVID or wear masks even if an assistant has symptoms."
• "She was coughing during my visit and did not wear a mask."