KFC Burnley - Trafalgar Street Reviews Summary

Customer Service

Pros:

• "The customer service was exceptional. Extremely warm and welcoming and brought a smile to my day 😊 Big shout out to Terry ❤ who served us! Thank you!"
• "Staff helped us to choose the best way to cater for all the children and then joined in singing Happy Birthday."
• "The staff were friendly and polite."
• "Service was really good chicken was good"
• "Staff were friendly and helpful."
• "The lady serving was rushed off her feet,but managed to serve everyone without getting flustered."
• "Very considerate and professional staff."

Cons:

• "Worst experience of any fast food restaurant."
• "Staff not helpful, just gave excuses & no apologies."
• "We were ignored when we walked in no reason was given no eye contact made,no 'sorry things are a bit hectic please bear with me'"
• "Staff exhibited a substantial amount of attitude and showcased behavior that didn't meet the expected standards."
• "Dreadful customer service from rude and incompetent employees."
• "Ignorant staff. all messing about and joking among each other in the back while people were waiting to be served."
• "Terrible attitude from staff, chips cold and just covered the bottom of the box and chicken had been on a diet."

Food Quality

Pros:

• "Previously had negative experiences here and greasy luke warm food but today the food was amazing. It was fresh and crispy and the chips were great."
• "Got the mighty bucket for one... Such great value, food tasted amazing."
• "The service is always quick and food is always hot."
• "This KFC was just like any other, serving great fried chicken."
• "Everything was piping hot. Fries, chicken pieces, chicken burger, spot on, not greasy."
• "The food was well prepared."
• "Chicken coating was crispy and gravy was much thicker than the usual watery kfc offerings."

Cons:

• "Worst kfc I've ever been to, greasy chicken, orders missing items, long waits, rubbish food at the end of it."
• "Bad food. Chickens live in cages that they can't even stretch their wings in or eve turn around."
• "Chicken quality has gone down in my opinion."
• "Food rubbish and luke warm."
• "Always a weird burnt plastic taste to the chicken batter."
• "The fries were cold, tasteless and gravy thick as glue."
• "Poor food quality - cold chips, tough and dry chicken."

Order Accuracy

Pros:

• "It is consistently slow service but always accurate with the orders."
• "She got everything in my order right, and the portions were large."
• "my Zinger Tower Box meal was quality and served in the time I expected."

Cons:

• "The reason i gave it two stars is that they can't get a simple order like 10 mini fillet bucket right."
• "Messed our order up again."
• "Missing half of my order (on a £40 order)."
• "Items missed off order."
• "Most recently they got our order wrong, my son ended up with fries instead of corn on the cob - he doesn't like fries."
• "Always check your bag after you have gone through the drive-through! Not regular visitors but every time we go there is something wrong with the order."
• "Every time we order or go there, they get the order wrong!!"