McDonald's Reviews Summary

Order Accuracy

Pros:

• "Additionally, I appreciate the attentive staff who consistently ensure that drivers receive the correct orders."
• "The staff are polite and helpful. The waiting times are reasonable."

Cons:

• "Its a MacDonald's, so the good news is you know what you're getting. However, on several occasions we've used the drive through here only to get home and an item is missing."
• "They gave me the wrong order at the drive through and we realized once we were home."
• "Food was horrible and cold made complaint to manager and they did nothing asked for refund they said no so just up and left before causing a scene."
• "Had a delivery from this McDonald's, food was cold, and in the order we had three apple pies, which all three were missing."
• "Utterly incompetent. Literally EVERY TIME we order a delivery they leave at least one item out."
• "Just got an order. Happy meal is missing."
• "I will never use this restaurant again twice they have messed up my order."

Customer Service

Pros:

• "The staff were polite and friendly."
• "Friendly pleasant staff and quick service."
• "Simply a friendly service and served with a smile."

Cons:

• "The staff at the place were very rude. I was refused my meal and the two mangers jack and Liam were shouting over the counter to my friends and myself."
• "Poor customer service. As I paid at the drivethru, I didn't even get an acknowledgement, let alone a thank you, she just shut the window."
• "Awful customer service, rude staff and lack of information about now having to purchase sauce via the drive-through."
• "THE MANAGER ON DUTY HAS NOT BEEN TRAINED HOW TO HANDLE COMPLAIN. NAME IS VICKY. SHE DOES NOT APOLOGIZE, AND LEAST HELPFUL."
• "One of the staff members was constantly moaning about the other colleague."
• "Absolutely appalling staff they have working in there."
• "Staff not Very Friendly but had to ask for receipt twice."

Food Quality

Pros:

• "Food was good, burgers were warm and fries were actually crispy unlike most of the time where they are soggy."
• "But the food was hot and tasted good 👍"
• "The food was still hot when it arrived and freshly prepared, rather than sitting on the side for a while."
• "Food was freshly cooked and hot."

Cons:

• "Chips so salty they could induce a heart attack."
• "The food was cold, requested no cheese on a burger, it came with cheese."
• "Food was horrible and cold made complaint to manager and they did nothing asked for refund they said no so just up and left before causing a scene."
• "Royally ripped off. £4.59 for 9 spicy nuggets? OK so there were 10, someone can't count, but overcooked, rock hard and dry."
• "The food they served was disgusting. Fries were cold and soggy."
• "Dry Big Mac, very small fries like somebody only put half in."
• "Absolutely disgusting service. I ordered x2 fillet meals and the fish fillet was not even on the bun it was stuck on the side."

Facilities & Cleanliness

Pros:

• "Inside it is clean and spacious, easy access for disabled and screens that you can order from or the front counter itself."
• "As an Uber Eats cyclist, I'm thoroughly impressed with the designated waiting area provided for delivery personnel."
• "The service is quick & friendly and the seating has been updated."

Cons:

• "Also their standard of cleanliness left a lot to be desired."
• "No wipe downs after people have used the order machines."
• "The Disabled toilet is a disgrace. The inside door panel is rusty, the door damaged and not easy to close."

Value for Money

Pros:

• "Has your children ever wanted McFlurries, well, they're only 99p each!"
• "McDonald's is a great place to enjoy a meal, that is very cheap."

Cons:

• "Royally ripped off. £4.59 for 9 spicy nuggets? OK so there were 10, someone can't count, but overcooked, rock hard and dry."
• "Just what you'd expect From a McDonald's. Nasty, cheap food that tastes good (because of all the MSG)."