KFC Glasshoughton - Colorado Way Reviews Summary

Store Cleanliness

Pros:

• "The shop floor however, was clean and tidy."
• "The place was sooo clean, very well laid out for eating in or ordering take away."

Cons:

• "the store is always filthy and the toilets stink."
• "None of the tables were clean."
• "The front counter is a mess."
• "Toilets filthy with urinals having yellow, crusty residue around the centre, tiles lifting around sink and taps hanging loose."
• "The gents urinals are yellow and the stench of urine is off the scale."
• "Woeful last I went in, cold, the tables were 50% clean but sopping wet, 50% rubbish all over."
• "The toilet floor was quite disgusting with liquid all over the floor."

Customer Service

Pros:

• "Staff were an absolute delight and happy to help."
• "Very friendly staff, didn't have to wait in a queue for too long."
• "Service was quick and the staff were friendly."

Cons:

• "Staff usually get your take away order wrong so check it before leaving."
• "Staff were unorganised, our vegan burger was burnt."
• "Very poor customer service wouldn't allow to pay half cash and card."
• "Staff weren’t great to be honest we won’t be going back until they sort themselves out."
• "The staff where rude and the Polish manageress told us not to come back if we didnt enjoy the experience."
• "All they was bothered about was lagging and joking around whilst they was making orders."
• "Staff rude and not interested in helping customers, things were missing from the order."

Food Quality

Pros:

• "The food was made and served quickly was delicious and served by superb staff."
• "Food was spot on, hot and fresh which was a good thing as we were hungry."
• "The food here is pretty good, much better in my opinion than the one in Pontefract."

Cons:

• "The chicken strips and gravy had a very strange smoky taste to them - totally different to pre-lockdown."
• "Discovered a piece of metal wire in the chicken - serious concerns about food."
• "Chicken fillets came out an they were a grey colour took a bite and it tasted awful."
• "It was over cooked verging on burnt. Hard to bite and far too salty."
• "The chips were inedible! They smelled and tasted strongly of disinfectant."
• "The chicken pieces had not been given time to drain and were very greasy."
• "The chicken was pink inside and to my annoyance went up to a staff member and told them this they said it was the flavoring."

Order Accuracy

Pros:

• "In the area after visiting digger land called in with kids to get food clean quick and friendly staff."
• "Overall very good."
• "Food okay (usual KFC)."