Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "Very big, lots of choice, smart scan and App scanning."
• "Large lifts or escalators from car level to shop."
• "It's huge inside and spread out."
• "Spacious layout, clear aisle signage, choice of four refreshment/cafe outlets with a common table area."
• "A spacious supermarket, free parking for 4 hours, various kinds of foods and beverages, included some Asian items."
• "The layout of the store is great and well stocked ranging from food, clothes, restaurant and Argos."
• "Choice of capacious lifts, escalator or moving slopes to get to 1st floor retail area."

Cons:

• "This huge store in Selly Oak is difficult to access."
• "Although it backs onto Bristol Road there is no pedestrian access from there and you have to walk a whole mile around the shopping park."
• "The store is too far off the main road for me as I don't drive & go on foot."
• "The road network and car park isn't laid out very well and I'm sure the bays are not as wide as they are elsewhere."
• "The access and exit route serving Sainsburys and all of the other retail units is inadequate."
• "The entrance/exit to the retail park is awful."
• "This store is far too big and badly placed. If you forget something in one aisle it's a marathon trek back."

Customer Service

Pros:

• "Helpful staff even though a busy Easter Saturday."
• "Yesterday I had to return to sainsburys because I had forgotten to put my points on. I went to customer service, and they sorted this quickly with no problems."
• "Staff are always polite, friendly and always seem happy to help."
• "This young man called Danny Kelly came and carried my shopping to the till packed it and carried it out to the car."
• "Most staff lovely and helpful."
• "Really friendly and helpful staff, there is a strong sense of community in this store."
• "Staff very friendly, helpful, which doesn't go unnoticed."

Cons:

• "Lady working at self service tills was rude and cold."
• "Old lady on till quite rude, pushing shopping down while u are trying to open your bag."
• "Today I was verbally abused by a manager."
• "One of the worst Sainsburys in the area. Some staff are not well trained and extremely rude on your face."
• "Sainsbury's sellyoak is one of my favourite stores it's well stocked plenty of choice and lots of friendly staff, however today someone called THOMASINA changed that she was so rude she let the whole store down."
• "Definitely do not recommend argos inside sainsbury, very bad mannered staff on more than one occasion!"
• "The Lead Manager Jenna is the epitome of worst customer service and rudeness."

Product Availability and Quality

Pros:

• "Free parking and a wide selection of goods."
• "Not to mention pizza, sandwiches and a separate Japanese counter at the back of the store, where you can buy sushi, dumplings or even Katsu Curry."
• "The Supermarket is a great place to go if you need a wide variety of things for your household."
• "Great product range, helpful staff, nice and clean."
• "You can find everything here."
• "Well stocked, I haven't seen many shortages on the shelves."
• "The store is always well stocked and well organised."

Cons:

• "Empty shelves....hardly any fresh fruit and veg."
• "Lots of shelves empty."
• "Fruit and veg.shelves partly and constantly empty..many articles not priced up...assistant required to check prices."
• "Café is pretty awful. The selection in the main shop is okay but lacks a few things you would consider to be fairly basic."
• "Veggies are all tasteless despite looking pretty on the eyes."
• "Shelves were poorly stocked, many of my shopping list items were not available."
• "Don't expect to find Sainsbury's basics products there... none of the ones I wanted were on the shelves and most of them unavailable at the store."

Parking and Accessibility

Pros:

• "It's always busy but plenty of parking spaces available."
• "Free parking and a wide selection of goods."
• "Ample of parking also lots of other stores there as well now Sainsbury's has under store parking with lots of Disabled parking space."
• "Parking is ample."
• "Also lots of parking space available for mother/Dads parking spaces."
• "This location pretty much has everything under a single roof with loads of free parking and a petrol station."
• "It has excellent parking. It has a good restaurant with a choice of food styles."

Cons:

• "Two cons are: Car parking at Homebase is not friendly and only allows 90min."
• "Leaving car park when very busy takes ages due to other shops on site."
• "Parking is plenty but getting in and out is nightmare due to busy traffic on the roundabout."
• "The only negative is the access in to and out of the retail park."
• "Allow 30 mins to get out of car park!"
• "At peak times its murder to visit and leave."
• "Result total grid lock."