Morrisons Reviews Summary

Customer Service

Pros:

• "Perfect customer service by acoustic Dave."
• "Staff very friendly and helpful."
• "One female staff was very supportive and helpful when I went there to return a product to Amazon."
• "Staff are helpful and friendly every time I visit the store."
• "The self checkouts are always well manned. Staff are always willing to help!"
• "The lady at checkout 7 was incredible."
• "Staff were extremely helpful."

Cons:

• "Not great to be honest. Staff were rude. Too busy chatting when I needed assistance then had the audacity to id me for an energy drink."
• "Today one of the staff Rachel used the phrase 'SCAVENGERS THEY ARE'!"
• "The two members of staff I spoke to were completely indifferent."
• "Day time Manager was rude, every time I buy Alcohol they don’t check my ID, today I forget my Id at home and I want buy just Redbull and they ask Id."
• "The lady at customer service intentionally acts like she can’t hear you."
• "This girl employed by Morrisons at the self serve basket tills has no manners or any customer service skills."
• "Had a very bad experience recently at Hagley Road Birmingham branch of Morrisons... you have to face a very rude staff behaviour..."

Store Layout & Cleanliness

Pros:

• "The store has recently gone an upgrade - all shelves are taller with more products."
• "Such a positive experience at Morrisons - upbeat music, nicely lit, and the new market stalls selling hot food look fantastic."
• "The lay out of the store is nice, clean and their flowers are always fresh and blooming."
• "Store was immaculate."
• "Great produce of a good quality, choice of fresh food was extensive."
• "The front of the store is now open again now the scaffolding has been removed."
• "Store clean and well laid out with a very good range of products."

Cons:

• "All the tables were dirty, the trays were wet."
• "The area was not clean enough, there was no music instead it was noisy there."
• "Absolutely digstiusing in terms of hygiene!! Baby change was thick with dirt and had s fabric chair in corner covered in human waste!!"
• "It was horrid, dirty tables everywhere, no one cleaning tables."
• "The floor needed cleaning especially the dust from under chairs."
• "Absolutely disgusting tables not cleaned properly no knives till 1/2 way through breakfast."
• "Most of the trolleys with child seats are damaged with missing straps."

Product Availability & Quality

Pros:

• "Love Morrisons fresh fruit. More expensive than the other popular supermarkets but you get what you pay for and that's quality fruit and veg."
• "Great choice of products. Fresh produce is always spot on."
• "Cake, tart, cinnamon rolls here are fantastic tasty than other super market."
• "The large market area is great with an excellent fish mongers and butchers, plus they have great selection of fruit and veg."
• "Very good for me as a cook that enjoys good products..meat ...poultry...fish...must state the best fish selection..and fresh."
• "Really good supermarket, particularly the market kitchen which has a fantastic selection of freshly prepared food."
• "You'll always find a good selection of fresh foods they have a section of world food, and they cater to a multicultural society."

Cons:

• "Typically doesn't have what you go in for, and something as simple as bread sticks, it's common to find out of stock no matter what time of the day you go!"
• "However, items are often out of stock and are sometimes short dated."
• "Cheap items like 17p Lemonade rarely in stock, or discontinued altogether (cheap chicken soup)."
• "They used to have a decent hot food section... They took all this away."
• "Do not buy either packaged fresh fruit nor sea food."
• "Unfortunately..it had run out of Easter eggs..only broken ones remained."
• "Bakery section of all Morrisons need a revision I think because they simply are not good enough."

Parking & Accessibility

Pros:

• "The store benefits from a multi store car park so plenty of spaces to park and you get 2 hours free parking for customers."
• "Huge car park and nice location."
• "Large car park at the side."
• "They are open long hours and the car park attached to it which help a lot with the experience."
• "Multistorey car parking offer plenty of space."
• "Parking places are available in the ground, first and second floor which is really awesome."
• "Plenty of room in the car park for disabled."

Cons:

• "While the problem is I can't find a bicycle parking place here, sad."
• "Convenient on the way home but would not come here again. Parking system is odd."
• "Shop is great but the carpark is a joke. I am disabled and waiting for blue badge to arrive."
• "Most people do not want to take a big trolley shop through two self service trolley tills."
• "Only off putting thing is the busy and awkward road layouts."
• "If you want convenient shopping this isn’t the one. Friday night on a bank holiday, 2 checkouts open, queue half away around the store."
• "I left my bicycle in their bike rack in their car park for 10 minutes while I went shopping. I came back to it and the man that was hanging around by the bike rack had tried to steal it."