Address: 51 Barnes Hill, Birmingham, B29 5UP, United Kingdom
Phone: +441212960654
Rating: 3.8
based on 125 reviews.
Store Cleanliness
Pros:
"It’s a well stocked store. I’m feeling comfortable to shop around."
"Staff are friendly and helpful, store is clean and tidy."
"Toilets always clean."
Cons:
"Untidy and did not see any workers trying to tidy the shop up - items just left on the floor."
"Went into ASDA barns hill and this was the state of the store. At no point did I see a colleague trying to tidy. Health and safety hazard with all that clothing in the floor."
"The cleanliness of tables is awful, I've witnessed them being left for hours, including my own."
Staff Service
Pros:
"Friendly staff. Will always give you a refund if you aren't happy with any product."
"Shopping with mom. There is a colleague on the tills called Kirthpal who is always very helpful and friendly."
"Excellent customer service. Staff Sophie at customer service was brilliant. She gave us an amazing service in returning product."
"The assistant on the bread aisle stopped filling the shelves and went to find cheesy baps that had just been delivered. Yes, it could be said it's her job, but she did it with a smile! Thank you!"
"All he staff in the opticians department today were very helpful, friendly & a pleasure to deal with."
"Always get what you want at Asda nice friendly staff always glad to help you. Always greets you with a smile, nice arrangements of flowers and George cheap n wonderful."
Cons:
"The staff at this store are very young they find it funny to stand at the customer service desk like a group of teenagers and find it funny to make customers at the self serve wait at least 10 mins before they come to sort it."
"Very rude staff. I visited the store at 21:37 hrs today."
"Ignorant staff at the shop specially the customer service counter by the checkout."
"Purple haired older women on tills was very rude. Never smiles and is always moody and refused to take some loose change so I could receive notes."
"Was spoken to in a very rude manner and made to feel uncomfortable by a cashier who likes to be called chris."
"On other checkout, worker I think was called Denise was rather unpleasant. I think she'd crack her face if she smiled."
"I was shopping with my girlfriend not the best experience one of the worst Asda I have been in, staff completely rude, the man on the till was more interested in talking to the man behind me."
Store Facilities
Pros:
"This area of South Birmingham had been crying out for a superstore for decades before ASDA finally recognised the need for one. Well stocked and spacious, this store has a bit of everything and generous parking to boot!"
"Use every week to buy all my shopping. Great service and underground parking is fantastic even when it's raining."
"This Asda is relatively new. It has a great selection of many different things, including a Deli, Fishmonger and place to get fresh pizzas from!"
"Everything you need under one roof, from..... indoor, outdoor items, clothing, gifts, fresh, frozen, cupboard foods, electrical items and plenty more.... far too many to mention."
"Only supermarket in the vicinity Same ASDA but with better parking and access to the store both in the front or underground car parking."
"Great Asda and it’s a decent size. Wide range of products and produce including a clothing and home and leisure section."
Cons:
"Shelves are empty no eggs, waiting time for George collection is ridiculous."
"Went into Asda at about 3.30 to pick up a parcel and decided to have a look around and pick up a few essentials. I must say I was not happy with the state of the shelves... they were empty."
"The disability scooters are downstairs by the lifts but you have to walk upstairs to security to ask for the key and go back downstairs to get your scooter."
"No restrictions on the numbers of people entering the store, no social distancing and a lot of people not wearing masks."
"The health and safety of customers at this store does not exist with customers having to dodge each other by the moving stairs if there was ever a fire it would be chaos."
"Queues for checkout can be very long, and it's especially annoying that there's only one exit for self-checkouts, and the rest have been closed off for some reason."
Shopping Experience
Pros:
"Just visited this Barnes Hill store and couldn't be happier."
"I like going here, unlike other asdas I don't have to shop off the floor for clothes."
"Was great to see a asda cafe in store great food to wat great breakfast they have taken the one out of the aassa by where I live and stuck in another Costa coffee and we gave St least 4 around out town so taken away great place to eat I be visiting Barnes Hill again when in the area again."
"I have been shopping at asda barnes hill from the day it opened, I'm in the store twice a day, the staff from the first day it opened up until now have been helpful, polite, nothing is too much trouble for them, well done barnes hill staff it's a pleasure to shop at your store."
"Regular shopper here. I never struggle to find what I need, or a good alternative, so no complaints there."
"Good asda store. Good selection. Star of the store is Julie on self checkouts on early Saturdays. She is brilliant. Polite and always busy. Give her an award."
"Today was good and managed to pick up some reduced produce including 10p bread and 50p salad boxes!"
Cons:
"Absolutely horrified, I attended Asda recently. There was blood from the meat leaking out of the packages which I accidentally put my hand into without noticing."
"I DO NOT recommend ordering from this Asda. Visit the store instead and do shopping that way."
"This has to be the most Covid insecure shop around. So many customers without masks, it's scary."
"Even though I live local I will not use this store it's like stepping into a child's playground with teenage staff and under experienced security staff who know nothing about health and safety."
"THE WORST Asda for delivery service! As a delivery driver for a company that is partnered with Asda, I avoid accepting orders from this particular Asda!"
"Our visit today was not very satisfactory. A lot of products I needed was not on the shelf."
"Shelves are not very full and had limited stock when we shopped here."