Goldens Reviews Summary

Product Variety and Quality

Pros:

• "have a very large variety of Asian grocery items on a very attractive prices."
• "Good place to shop for Asian food and products from Pakistan and India."
• "Like this place. Great fresh fruit and veg section and for Asian spices and herbs it's fabulous and very reasonably priced."
• "Wide variety of good quality foods."
• "Good variety of the products. Fresh exotic fruits and vegetables, different spices and herbs."
• "Great range of Indian products, such as lentils, daals and herbs and spices."
• "The perfect supermarket for all your desi needs."

Cons:

• "Fresh food is not that fresh."
• "The fruits and meat are too expensive."
• "Some of the fruit and veg looked dated I wouldn't buy any."
• "This is the second time we are buying a very low quality onion though it is priced much.... around 4 onions are rotten... Other onions were very old and bit black muddy."
• "Only the quality of some vegetables is not up to mark."
• "Every time I purchase anything in a tin the tin is dirty. The shelves are equally as dirty."
• "I’m appalled at the mouldy fruit in many of our Muslim shops we need to do better in serving halal and fresh food."

Pricing

Pros:

• "The prices are reasonable and the veggies are mostly fresh."
• "The prices are good when compared with nearby Asian stores."
• "Since the prices are low, one doesn't have to expect major discounts, however the prices itself are like discounted."
• "Good quality, wide range and reasonable prices."
• "You will get all kind of indian food there with reasonable price."

Cons:

• "Totally disgusted to find this supermarket pushing up their prices 3 fold ... unacceptable at this crucial moment in time."
• "Prices are higher than same kind of supermarkets."
• "The prices however were a touch on the higher side in my honest opinion."
• "Found bit costly compared with other Indian grocery stores."
• "Good range of food But pricey."
• "Very very expensive!!"
• "Tad on the expensive side Vs other local supermarkets in the area."

Customer Service

Pros:

• "Staff willing to go that extra mile to help you out to cater to your needs."
• "The staff were also very helpful and friendly."
• "Staff are friendly and helpful."
• "Staff are polite and helpful."
• "Really helpful staff, specially the girl sitting on till."
• "Staff on hand to help point you in the right direction."
• "Check out girls are very friendly and helpful,she came from the till to help me find a product(gond katera),excellent customer service."

Cons:

• "Meat shop ridiculous customer service ignored at counter for ages."
• "They treated me very rudely."
• "The meat counter staff acted in a arrogant and rude manner towards me."
• "The manager is very rude you would never see a smile on his face."
• "Staff seem overworked and grumpy."
• "The staff neither can communicate nor have respect for their customers (very rude)."
• "The staff are unhelpful and unfriendly, you are so lucky if they say Hi, thank you, have a good day.... OMG."

Parking

Pros:

• "Free parking."
• "Also a large car park for customers!"
• "Plenty of parking available."
• "Well located and ample parking available, which is quite useful."
• "massive carpark."
• "Have their own carpark with good level of availability."
• "It has parking for about 20/30 cars which is a bonus."

Cons:

• "While you quickly go shopping, you will receive a fine if you have parked your car at Goldens Supermarket parking."
• "Got a parking ticket despite spending money at the shop."
• "Parking is limited to 45 minutes and this is unreasonable and with their long queues, its impossible to finish shopping before then."
• "I have just received a £100 fine for parking here."
• "Quite a few of my friends have received PCN from premier car parks which manage the parking at Golden Supermarket, Sparkhill."
• "Parking is problematic."
• "Parking a problem it's very tight."