Booths, Garstang Reviews Summary

Prices and Value

Pros:

• "Prices aren’t too bad for what they sell."
• "Not as expensive as I expected and if you join you get free coffee everyday so it's I'm win win :)"
• "Good place to shop large selection of excellent wines and champagne."
• "Good supermarket with great choices and great quality. Good for those surprise things you don't normally get in other supermarkets."
• "Food reasonably priced."
• "They also do a very good breakfast and superior afternoon tea in a cafe that boasts views of the town and nearby hills."
• "The cafe is very good and well priced with a varied light selection."

Cons:

• "Over priced products even had the Gestapo officer at the entrance door causing customers to stand in the rain."
• "Pricey; but it has a fantastic selection of produce."
• "Pricey supermarket, variable quality produce, and generally poor service at the checkouts."
• "Bit pricey, but has loads of interesting stuff."
• "It's a bit pricey too compared with other supermarkets."
• "So so expensive but good quality food."
• "Very expensive and I went to the cafe, big mistake one member of staff doing everything couldn't find any tables to sit on because of eaten food left by customers."

Customer Service

Pros:

• "Staff are friendly but not really talkative."
• "She is extremely polite and hard working."
• "Staff friendly and as helpful as they can be."
• "Friendly staff throughout the store."
• "The staff are very friendly and helpful and made time to ask relevant questions."
• "The staff are always fantastic and really seem to enjoy their work."
• "The staff are very helpful and friendly 🙂."

Cons:

• "Served by an elderly gentleman at 10:30am. Spoken to very rudely and treated like a child."
• "The member of staff that served us was quite grumpy."
• "The young employee taking orders needs some training in positive attitude and customer interaction."
• "They always have time for a chat so the check outs can be a bit slow."
• "Awful experience. A staff member found it hilarious that I didn't want meat products on my order and then shared the humour with other customers."
• "The last time I went to Booths was during the full lockdown and the woman at the entrance was so rude."
• "Very disappointing after standing for 25mins in a queue waiting to order and watching the lady on the order point and till flitting around but achieving very little I finally give my order... Was it worth waiting for... Sadly not... Jacket potato was lukewarm filling was bland and salad was practically non existant... How standards have dropped I won't be going again."

Store and Product Quality

Pros:

• "The shop with everything. Has those unique bits and pieces that make others complete. Has all the staples you buy good quality meat and cheese here as well as local fruit and vegetables."
• "Quality food and drink. Met and details taken re track and trace. Ordered and paid at the counter, and food brought to the designated table. Soup, cup of tea and lemon drizzle cake, all fabulous!!"
• "Booths is such a nice place to shop (for a supermarket) and this one is one of the nicest I've been in."
• "Very nicely presented shop with everything spaciously laid out and easy to find."
• "The food section is very nicely set out with lovely locally sourced produce."
• "Tremendous range of first class products, many of which are locally sourced."
• "Upmarket shop, always clean and well-stocked with a good choice of quality food, often locally sourced."

Cons:

• "Shop was nice but cafe was terrible, Mum is really fussy eater but agreed to egg chips. Chef refused to make her a fried egg."
• "Some good offers, although as I've previously experienced on fresh produce with multi savings - the fruit & veg is poorer quality or has much shorter best before dates."
• "The cafe on the other hand is in my opinion quite scruffy and lacking in a good menu, only hot meat pies and toasties on offer nothing like the good standard of food in other Booths stores 'Very' disappointing."
• "Shelves not always properly stocked."
• "Aisles seemed to have things strewn around, shelves not as full as expected and the meat both at the butcher counter and refrigerator was not as good as usual."
• "Very overpriced and importing mushrooms that are available and grow in the UK from Sweden and wait for it...Korea."
• "Not good choices of products."

Cafe Experience

Pros:

• "Took our grandchildren to see, and have breakfast with Father Christmas yesterday, it was lovely, they had a great time, best father Christmas ever!!!!! Well done. Hope it's on again next year will definitely be back."
• "The cafe above is also lovely for a quick cuppa before a shop."
• "The willows restaurant serves first rate food."
• "The café was nice and clean with plenty of tables."
• "Cafe in here is really lovely."
• "We always enjoy a visit to the cafe. The food is really good with a nice selection of cakes and treats!"
• "Great cafe!"

Cons:

• "Very poor service in the cafe."
• "The only problem I had was the toilets in the cafe were quite untidy and looked like they needed a good clean."
• "We had our drinks and still after 20 minutes our food had not come so chased up the staff member on the till."
• "But looked like the bacon had been kept warm it was cremated."
• "The café is going down hill, microwaved bland risotto and half price coffee even with card membership, lady making the hot drinks makes no eye contact or acknowledge the customers."
• "Awful experience. Vegetarians would be well advised to avoid the cafe."
• "The cafe again can be expensive but it's all homemade and really tasty."