Prospect Estate Agents & Letting Agents Maidenhead Reviews Summary

Professionalism

Pros:

• "They are professional, informed and fun."
• "Special thanks to Tristan and Sam from Prospects for their help and guidance."
• "Harrison provided an excellent service and we had a strong offer for our house within a few weeks of putting it on the market."
• "Recently sold our property with Ryan and the team at Prospect Maidenhead. They were professional and courteous throughout the process."
• "Thank you to Mav Bains... He is an exemplary estate agent, very professional."
• "Very professional agency they listen people and show exactly what peoples needs around their budgets."
• "Ryan Tucker from Prospect Maidenhead visit. He has been highly professional from the outset."

Cons:

• "They could not be less professional, and insist on tying their hands behind their backs using the useless GoodLord web site for references."
• "The 'after-sales' service was, quite frankly, Non Existent."
• "Initial problems during house sale, poor communication, Manager never available, staff not up to date with issues."
• "Their marketing tactics are questionable and their staff tick every box on the stereotypical estate agent checklist."
• "Moral of the story, if you want quality go to Romans or elsewhere."
• "Worst estate agency ever!! If I could give you less than one star, I would!"
• "The most unprofessional, unorganised and big shambles of a company I've ever gone with."

Customer Service

Pros:

• "Very responsive, proactive, and helpful."
• "Sarah was also really helpful, friendly and knowledgeable about the homes she showed us around."
• "Tracy was incredibly accommodating and answered any questions and responded to messages in a very timely manner."
• "Sue Gotts always so kind, available, professional, very 'hands on', always checking on us."
• "Agnese is always quick to respond and has been very helpful dealing with everything either over the telephone or online."
• "Upon visiting their office staff are very welcoming and will offer you refreshments as well."
• "Everyone in the Maidenhead office was very helpful and a joy to work with."

Cons:

• "Try and pressure you to sign up to another full year, even when you're nowhere near the end of your tenancy."
• "Very poor experience. They did not ensure that utility services are setup correctly and I literally struggling to get it done."
• "The lettings team are awful. Uncommunicative, discourteous and, ultimately, incompetent."
• "Shady company- stay clear!"
• "Head office Staff unresponsive & unhelpful."
• "The moving clerk wasn't even answering her phone."
• "The agent never replied to emails, we emailed him 3 times and he didn't get back to us, once with the same question hoping he would reply."

Communication

Pros:

• "They achieved a rapid full price sale and are providing excellent follow on communication through to completion."
• "Paperwork was completed in a very quick and easy process."
• "Would definitely recommend prospect estate agents."
• "Always responsive, kept me informed."
• "We were kept informed with regular updates."
• "Every viewing was confirmed with name, time & date and feedback was given after the viewing."
• "Lianne was proactive and extremely quick in responding to phone messages and emails."

Cons:

• "I had to chase them daily for the contract, which was only provided during the last day before moving in."
• "At times I would have benefitted from more information - things like getting a Buyers Survey was never flagged to me as something I should be doing, if anything I was deterred from completing one."
• "The sales team keep harassing us with calls about selling our house through them despite being told many times we are not interested."
• "Rent was collected by them & usually took 3-4 days before we’d receive it."
• "Prospect were communicative until they've got the deposit and first month rent. Then silence."
• "Very disappointed, I was a buyer dealing with them(calls himself Jon)... They did the usual bidding using me as a leverage."
• "Property still not updated on online portals, showing as available."

Efficiency

Pros:

• "Brilliant. We had the property on with another agent and no viewings for three months. We changed to Prospect and had an offer within a couple of weeks."
• "Great experience working with the Maidenhead team. We were kept informed with regular updates, including general information relating to the chain."
• "He gave me some great tips about the area too which is a bonus!"
• "Liam and Katie have been great keeping us updated with progress."
• "Jordan, Liam and Katie has been excellent throughout."
• "Angel Soden worked with us and was very efficient and professional at getting us what we wanted."
• "Their property management team has been very helpful during the tenancy also."

Cons:

• "Will never deal with this lot again and you should go elsewhere too."
• "Terrible at coordinating property maintenance (simple fixes took 6 months)."
• "We are still chasing them to get this fixed! A property with no heating should have not be rented without appropriate communications as it is not habitable!"
• "BE WARNED! during the moving out process of a 3 bedroom house, there were a lot of hidden fee's... Just be careful these guys just want your money but provide a lousy service which doesn't justify!"
• "The initial viewing itself had problems since the agent did not have the keys and I had to wait for 15 min after arrival."
• "A pretty average experience of trying to rent through Prospect. Didn't seem on the ball."
• "So my advice is that these agents come with an agenda, which is solely to sell these places and really don't care about the wellbeing of the future tenants."