Marshall Mercedes-Benz of Portsmouth Reviews Summary

Customer Service

Pros:

• "Jon Cox who is the most patient and knowledgeable salesperson we’ve met."
• "Sydney could not have been more helpful and supportive."
• "Stuart Trett... Great communication through the whole process and quality service."
• "Front desk is friendly, welcoming, and generally, customer service is as expected for a Marshall branch."
• "Everyone I dealt with was extremely helpful, professional and very friendly."
• "A huge thank you to Lewis that made the experience so welcoming to us."
• "Shaun in the Sales team... exceptional service."

Cons:

• "I have had an awful experience with Mercedes Portsmouth."
• "Appalling service!"
• "Lewis Draper... said he can’t do the deal anymore with no valuable reason and wasted my time."
• "They are very unserious, they cause damage, they unjustifiably keep the car to charge you for labour, they are liars and they do not respect you as a customer."
• "It's the second time I've had a bad experience with this service."
• "Very unprofessional! I’ve dealt with cars for over 10 years and this was probably my worst experience."
• "When visiting the dealership to sort these issues I was told the warranty work on the fuel cap will be done when I book it in for a service, and someone would give me a call back regarding the other issues."

Sales Experience

Pros:

• "The buying experience was handled in a very professional manner."
• "No pushy salesman or irritating sales patter whatsoever, just a polite easy going team happy to help you purchase your new car."
• "Taif, and Mo, were both excellent. Straightforward used car purchase."
• "Stuart Trett went above and beyond to find me a car that met my expectations and I was happy with."
• "Sydney... Made the whole experience so beautiful."
• "Throughly impressed with the car and service, will definitely be coming back to Charlie in 4 years time for our next car."
• "Recently purchased a GLC AMG 63 from Stuart Trett and what can I say….well the whole experience was such a pleasure."

Cons:

• "The only issue was the car was not valeted when I went to collect but Mercedes have promised to pay for a valet."
• "A day later he was off on “holiday” and his colleague was trying to give me different numbers on my car."
• "The car she had was not to the spec that had been promised, no Apple car play, no reversing sensors, and none of the promised accessories were there."
• "Visited the dealership today with a friend looking to change his car, we wanted to look at a GLA35 and asked a few questions about the Maybach they had in the showroom which “is sold” but actually isn’t sold as long a you give them £230k."
• "The second day later after all the travelling and agreeing the deal Lewis was back in the office and said he can’t do the deal anymore with no valuable reason and wasted my time."
• "I keep getting constant calls from them too trying to sell me a new car!"
• "Wouldn’t deal with Portsmouth. Chichester has always been my preferred dealer."

Vehicle Quality

Pros:

• "The whole process took under a week and we’re absolutely delighted with the new car!"
• "He had the patience to ensure we completed the paperwork correctly and more importantly how to work the impressive array of gadgets in the car."
• "Extremely happy with the outcome and love my car."
• "His knowledge on the range and spec of vehicles was excellent and really helped when choosing the vehicle we wanted."
• "Even buying a used Mercedes can be a significant purchase and I am so pleased I went to Mercedes Portsmouth to buy my car."
• "Enjoying my new ride, thanks Mercedes Portsmouth."
• "My drive home was fun too.. I would highly recommend the A45S if you are looking for a practical but also extremely exciting family car."