Conran Brockley Estate Agents Reviews Summary

Communication

Pros:

• "Exceptional communication throughout the whole process of selling our property in Brockley."
• "The sales team are responsive, efficient, friendly and thoroughly professional."
• "Felix at Conran Estates Brockley handled the sale of a house to us during the covid19 pandemic, and was very professional, responsive, and clear in communication throughout a process that was rather drawn out due to external factors."
• "Good communication throughout the journey and really supportive always."
• "They were always communicative and helpful and we would recommend them to anyone."
• "We really appreciated the excellent communication and effort that was put in to ensure things moved smoothly."
• "During the contracts phase with solicitors Guy was incredibly helpful and kept the sale on track."

Cons:

• "Sometimes, information could have been relayed more clearly and precisely."
• "It took the property manager days if not weeks to reply an email."
• "The Conran team initially came across as supportive and communicative, however when we submitted a final offer on a property at 99% of asking price it was disappointing to receive no feedback whatsoever."

Professionalism

Pros:

• "The particulars for our flat were prepared quickly and smoothly, including photography and videos, which were produced to a very high standard."
• "Throughout, they have been very professional, very helpful and reliable by keeping us updated on the sale process at all times."
• "Guy Marsh was a pleasure to deal with and was very much on the ball with his valuation of mine and my sisters house actually got us 20 grand more."
• "Guy and Dan had a very relaxed, friendly but professional approach with expertise and knowledge of the local area."
• "They were very professional and reassuring throughout, they dealt with every obstacle with no problem or hesitation."
• "Very professional, efficient & responsive - and totally human & honest throughout (no annoying BS!)."
• "They were professional, helpful, responsive and the service was genuine."

Cons:

• "Basically I paid them £3600 for a year of NOTHING, barely even an email reply. I want my money back!!"
• "Only slight downside would be that their website is terrible on mobile and leaves a little to be desired on image navigation."
• "Some of the agents that we met in the area rearranged appointments at the last minute and on one occasion didn't even turn up!"

Customer Service

Pros:

• "Really efficient and pleasant to deal with, and they got the flat let quickly at a good price."
• "They are a warm, professional and fantastic team always on hand to answer any questions even if your first point of contact isn't available."
• "They're wonderful people who genuinely care about the people they're working for and will fight your corner if and when it is necessary."
• "We had a fantastic experience with Conran Brockley, and in particular with Dan Sharpe."
• "Thank you so much to the team at Brockley helping us buy our first home. The experience with Conran from beginning to end was exceptional."
• "We immediately felt at ease with both Charlene and Felix at Conran."
• "They have been always courteous, caring, efficient, reliable and have enthusiastically worked very hard towards sale."

Cons:

• "called up to register my details and found the gentlemen I was talking to you very rude, abrupt and actually quite sarcastic when I was telling him about my search."
• "If I had to give any other feedback I would say the only thing I was not very impressed with was the 'Conran Concierge' I was put in touch with them to help set up my utility bills with the relevant providers however not sure what happened but I ended up having to re-setup all my accounts as the applications sent via the Conran Concierge did not work but this was not communicated with me."
• "During a whole year they never visited my apartment to check in, NOT EVEN ONCE."