Galloways Estate Agents West Norwood Reviews Summary

Customer Service

Pros:

• "The team were all incredible throughout; helpful, honest and super-efficient."
• "Any questions I had were answered swiftly and thoughtfully."
• "Communication was quick and they assisted well in negotiations with the vendor."
• "They always took our calls and helped us through the process even when it was looking decidedly shaky."
• "Communciation was always prompt & clear."
• "Jon and his team were excellent."
• "Very helpful, always contactable and always followed up all my queries quickly."

Cons:

• "We also feel like our preferences weren’t properly acknowledged and accommodated to."
• "However, the process of putting the flat on the market and doing viewings with Galloways was very stressful for us."
• "The main reasons were bad communication and feeling like we had to chase and push them to get our preferences met."
• "We found communicating with Jon very difficult in the beginning."
• "We never received call backs, the lack of knowledge of the local area was astounding and they crucially failed to obtain a sale for us."
• "There were other frustrations due to a lack of communication from Jon."
• "In the first few weeks, many emails I sent to Jon were ignored and I had to repeatedly ask for him to call us."

Professionalism

Pros:

• "The agency were very professional, very thorough and very informative."
• "Having a great deal of experience of estate agents, Galloways follow through on their promises and do what they say they will."
• "I can't praise Galloways enough, having known them for 10 years first as a landlord renting my house and then this year selling."
• "They are professional, know the area well and are small enough to provide a personal service."
• "Personable, professional and knowledgeable...would use them in future purchases. Highly recommended."
• "Galloways in West Norwood was a delight from start to finish."
• "The team at Galloways were professional, friendly and incredibly helpful throughout the process."

Cons:

• "It wasn't until the Thursday afternoon, when I walked into the branch looking to talk face to face with Jon, that I suddenly heard from an agent at the Streatham office rushing to finish our listing."
• "This is appalling customer service .. and it's an estate agent governed by narrow minded individuals."
• "Sadly I must say that this is a very judgemental estate agent."
• "It's a shame really, I've had experiences with 3 other letting agencies in the South Norwood area and this is by far the worst."
• "AND that woman that answers the phone, her attitude sucks."
• "This all could have been avoided if we had had Jon’s direct number!"
• "I have called them numerous times about renting property to only be shut down because I receive government support."

Integrity and Trust

Pros:

• "We received the most honest, reliable and trustworthy information and help from all the team at Galloways."
• "I had full confidence that my house and tenant were looked after making for a positive experience."
• "They have a lot of integrity and are efficient."
• "Certainly the most trustworthy and straight-forward estate agent we have dealt with to date."
• "The team are genuine, caring, honest people, patient and effective -- true professionals."
• "Estate agents who are honest and will be totally upfront with you."
• "They are a professional team with a very good customer focus approach, based on regular update, communication and objectivity."

Cons:

• "The process of putting the flat on the market and doing viewings with Galloways was very stressful for us."
• "With all of my chasing and pushing, the listing ended up going online on Thursday evening, leaving one day for people to organise viewings for the Saturday."
• "We did end up getting a good offer from one of these viewings but I do believe that if the block viewings had been arranged properly, we could have had a better offer- maybe from a sealed bid/ ‘best and final’ offer situation."

Local Knowledge

Pros:

• "This local knowledge meant that not only did they price the property accurately, they got viewings quickly and of the right caliber."
• "They have good knowledge of the local area."
• "They are local experts which puts them streets ahead of the competition!"
• "Their local knowledge, and insight of the market is unparalleled in the local area."
• "I found Galloways to be polite, efficient and professional, particularly in contrast to other agents."

Cons:

• "We never received call backs, the lack of knowledge of the local area was astounding and they crucially failed to obtain a sale for us."