Ashtons St Albans Reviews Summary

Customer Service

Pros:

• "Jamie and his team at Ashtons have all been super helpful, clear and communicative throughout the process of finding our rental home."
• "Having lived in a property managed by Ashtons for 18 months I must say that Candice Volkmer has been an absolute delight."
• "Louise in particular was superb, constantly putting in the extra effort."
• "I was pleasantly surprised to have had such a great amount of support."
• "The support of the rest of Ashtons team was always up to high standards and very professional."
• "They kept us informed regularly on progress and were really quick to chase up any delays and issues."
• "Nothing was too inconvenient for them."

Cons:

• "It's alright, hard to contact and follow up with mostly, but they do the job."
• "An absolute nightmare company."
• "They let the house next door, and although the tenants have recently moved out, we still have a damaged fence where their child climbed over, and overgrown hedges that need sorting."
• "Disappointed with a property I bought from Ashtons St Albans... They failed to contact the seller directly to leave the property in an acceptable condition or try to resolve the situation."
• "Drove an hour for a viewing... But nobody at the property to let us in and no call or explanation from the agent and unresponsive on the phone."
• "Great team, shame about the hierarchy stealing money from me when I left Ashton’s as the lettings manager in St Albans as I was moving back to London."
• "Sales Coordinator Louise Walker and Claudia Reynolds from their office even have no courtesy to return my calls or reply to my emails."

Professionalism

Pros:

• "Jamie in St. Albans was absolutely great. He offered great advice and very professional."
• "Stephanie Powell was professional, lovely and really helpful in our search for our first flat."
• "Sold our house through Ashtons and were extremely impressed and happy - they are professional, knowledgeable, courteous, friendly and helpful."
• "Alix recently valued our house and I was so impressed with her professionalism and knowledge."
• "The entire process, from valuation, photography, brochure & website information, to viewings and the sale itself, was professional, streamlined and efficiently carried out with minimal disruption to our lives."
• "Recently sold our house and bought another, both through Ashton's St Albans. We have been really impressed with the professionalism and excellent communication throughout."
• "Our experience of selling our home with Ashtons was excellent. They were friendly, professional and diligent throughout the process."

Cons:

• "Awful management company. Takes months for them to sort anything. Caused me so much stress."
• "Not so responsive after and a bit disorganised in communication which is frustrating and stressful."
• "Disappointed with a property I bought from Ashtons St Albans... I asked for their help about loads of rubbish in the filthy house."
• "We’ve scheduled a viewing and then discovered that the agent didn’t turn up, we ended up waiting in the rain just outside the property."
• "This issue still hasn't been dealt with, and Ashtons are not proactively chasing our landlord for a response or for action to be taken."
• "Disappointed with a property I bought from Ashtons St Albans... their seller left the property in a disgusting state."

Communication

Pros:

• "Louise went out of her way to ensure communication between solicitors and all parties in the chain was timely and informative."
• "They often went above and beyond, were very fast to respond to queries and it really felt like they were invested in our house move."
• "Excellent communication, I received weekly updates as promised and received a call when I was promised one."
• "Louise was honest and kept us well informed answering any concerns and questions we had quickly."
• "She kept us fully informed throughout and was always quick to respond and very attentive."
• "From start to end, they were onto it, always available and prompt in getting back to you."
• "Louise, the sales progressor, was highly motivated and organised."

Cons:

• "Drove an hour for a viewing... But nobody at the property to let us in and no call or explanation from the agent and unresponsive on the phone."
• "Sales Coordinator Louise Walker and Claudia Reynolds from their office even have no courtesy to return my calls or reply to my emails."
• "Not so responsive after and a bit disorganised in communication which is frustrating and stressful."
• "We’ve scheduled a viewing and then discovered that the agent didn’t turn up, we ended up waiting in the rain just outside the property."
• "This issue still hasn't been dealt with, and Ashtons are not proactively chasing our landlord for a response or for action to be taken."