Dudsbury Golf Club, Hotel & Spa Reviews Summary

Staff and Service

Pros:

• "From the moment we arrived all staff were friendly and helpful."
• "The staff are so helpful, and nothing is too much trouble."
• "The staff remained calm ushering out the other spa guests."
• "The staff were all really helpful and the practitioner who did our massages was absolutely lovely."
• "The team were all brilliant (especially Shelley, Steve and Sue in the bar) and couldn't do enough to look after us throughout."
• "They offered excellent service with a smile."
• "Staff in the spa and bar could not do enough for us we were well looked after would come again."

Cons:

• "The staff seemed under pressure which reflected on the service."
• "Arrived at Spikes Bar....heard lots of good things. Sadly our experience was not good....arrived at 11.50am Sunday, nobody acknowledged us."
• "We went to a wedding here, venue was lovely but staff very abrupt not very good customer services & v unfriendly."
• "Breakfast staff useless no apologies just broken promises and poor excuses."
• "Very disappointed management customer service."
• "The food wasn't up to par."
• "But the staff need to take a lesson in listening, delivering and courtesy."

Facilities and Amenities

Pros:

• "They provide you with towels robe and slippers very comfortable and easy facilities steam room, sauna, very good."
• "The rooms were clean and tidy with a nice size tv."
• "The hotel is clean throughout and the rooms are a good size."
• "The room was clean and spacious with more than average facilities."
• "The cottage is clean warm and extremely comfortable."
• "Rooms were pleasant with fridge and safe."
• "The rooms wrap around the spa facilities, which was a nice touch."

Cons:

• "Lovely little spa in a great location but sadly it’s clearly in need of some maintenance."
• "The spa was small and underwhelming with the gym being far too hot."
• "There was a gym as well with very limited equipment."
• "Shame the sauna and steam room were not working and I’d say the hot tub needs some looking at as it smelt a little of wet dog."
• "As for the Spa facilities, overly hot, cramped, all guests being packed in like sardines."
• "Poor changing facilities when there are more than two persons in the changing room."
• "The room was lovely but very hot even with the air cooler on, bed was very firm."

Food and Dining

Pros:

• "Food was very good, fresh and tasty as well."
• "Lunch was really good! With a nice selection of veggie dishes."
• "Would recommend the Sunday roast, beef was fantastic."
• "Had a large family gathering at Bentley's restaurant in the golf course. Good food, good value."
• "We had braised steak mash and veg must admit its one of the best golf course meals ive ever had."
• "The food was hot, plentiful and very tasty."
• "The food served up was very good."