London Dermatology Clinic Reviews Summary

Customer Service

Pros:

• "Everyone was very friendly and officiant."
• "You are made to feel welcome as soon as you walk into the door, and are made to feel at ease for something that can be quite stressful."
• "Excellent customer service."
• "The receptionist was great- friendly and very efficient."

Cons:

• "Extremely appalling service. The dermatologist was quick and dismissive."
• "After following up for a refund as my prescription couldn’t be fulfilled, I have been ghosted by the clinic."

Booking and Appointment Process

Pros:

• "Found the clinic online easily enough."
• "Managed to get my appointment straight away."
• "The booking through to closure was excellent in all aspects."

Cons:

• "I was booked for an appointment with the incompetent Alexander Chamber who didn't even bother to hear."

Clinic Environment

Pros:

• "The clinic itself was very clean and calming."
• "The staff were extremely caring and supportive."

Cons:

• "I didn't like that you get changed for the operation in the staff kitchen area, messy with people walking in and out."

Treatment and Procedures

Pros:

• "The surgeon was exemplary."
• "The doctor and as well the assistant who performed the procedure were very friendly and prepared."
• "The female plastic surgeon explained that the lipoma was much bigger than expected and additional costs were explained and agreed before the procedure was undertaken."

Cons:

• "I was prescribed medication that led to a severe allergic reaction."
• "The stitches after the procedure were very shoddy and I’ve been left with a scar larger and more unsightly than the original mole itself."

Professionalism and Staff Competence

Pros:

• "Consultant really nice and reassuring."
• "The main surgeon seemed capable, reassuring and communicative."

Cons:

• "Unfortunately, I felt less comfortable with the assistant, who made me feel uncertain about her capabilities, was notably nervous."
• "It was the previous steroid cream that made my condition worse."

Follow-up and Aftercare

Pros:

• "If you have any questions or worries, someone is ready to help even after the operation."
• "The aftercare has been good, stitches removed and currently healing nicely."

Cons:

• "I went for a follow up as I was worried about a small bump on my eyelid and I saw another doctor which seemed didn't really acknowledge my worry."

Pricing and Costs

Pros:

• "The fees are reasonable."
• "The prices are very affordable especially compared to other places in London."

Cons:

• "Consultation was 5 minutes and cost me £200."
• "I was informed of a total charge of £500 for a biopsy."

Results and Outcomes

Pros:

• "I’m so happy with the results I’m seeing already at 8 weeks post-treatment."
• "Everything about the experience was good, and I am pleased I chose this clinic."

Cons:

• "Now I'm stuck with this uneven eye."
• "The lipoma and moles were becoming uncomfortable."

Complaints and Grievances

Pros:

• "All in all I had a great experience from start to finish."
• "A straightforward navigation delivered by an informative website."

Cons:

• "I will be filing a claim against them."
• "This clinic is terrible and I will be informing the proper authorities."

Overall Satisfaction

Pros:

• "Overall, a great experience and I will be returning."
• "Would recommend to anyone needing their service."

Cons:

• "Would not recommend."
• "Not happy with the overall experience."

Recommendations

Pros:

• "I’ve recommended this place to a few friends."
• "I would definitely recommend this clinic, the staff are lovely and I felt like I was in good hands."

Cons:

• "I wouldn't recommend Dr. Chamber at all."
• "Stay away from this clinic."