"Terrific experience at Marshall’s Winchester when we were looking for a new used car."
"David went through everything in detail with me, the whole experience was top notch, would highly recommend."
"A very easy process and they were happy to help!"
"absolutely fantastic service from Carla Mitchell."
"Great service from Carla at Marshall of Winchester!"
"Extremely efficient, friendly, knowledgeable and always professional, nothing was too much trouble."
"Fantastic customer service - definitely recommend to anyone looking for their next car!"
Cons:
"I wasn’t given much information about the vehicles available or what would suit my needs or budget."
"Following my visit 31/08/2023 came out very disappointed. Very poor customer service with lack of communication skills."
"It’s a scam and stay away from whatever they said that they will cover, they won’t."
"The only criticism I have and it is a small one, is a manager wondering around talking on his mobile in front of you most of the time."
"Went in with an issue and they told me to go back to where I bought the car from."
"Complete lack of integrity by salesmen in cheap suits armed with smiles and lies at point of sale."
"Not even worth one star.... Totally disappointed, been a client for + six years."
Sales Experience
Pros:
"Very happy with my new Mercedes-Benz, the process of buying a new car at Marshall, Winchester was straight forward."
"The whole process was so smooth and stress free, and after sales service has been fantastic from her too!"
"I wanted to take a moment to say thank you to Ben Rowlatt for his impeccable service that I received when I recently visited Mercedes of Winchester."
"Very many thanks to Carla, who, with Kam, made purchasing our wonderful new car an outstandingly enjoyable and memorable experience!"
"Just taken delivery of a new car. Had great assistance from Ben in Sales."
"First time dealing with Mercedes of Winchester, but what a great experience, from first contact last Sunday to doing the deal within 2 hours and picking the car up this morning, all done in less than a week."
"The handover process was a wonderful experience and being able to go through the car features with someone without being rushed is priceless."
Cons:
"Sold me a A45 in December with a fully unsealed gearbox/gearbox oil leak The vehicle has now been off the road coming up to 2 months to carry out the warranty repair."
"The car has few issues like misalignment of rear bumper, big scratch on passenger seat, navigation system doesn't work no signal at all."
"Once I saw all this issues I don't want to buy the car and Mr Kam Rana came with a ridiculous offer."
"Speaking of process, the day of picking up the car took far too long, as I had to sit and write down a whole bunch of details on their internal forms."
"I emailed to him for already a month and still waiting for an answer."
"The staff drive the cars from around the back with no concern for safety."
"Complete lack of communication between the departments."
After Sales Support
Pros:
"The engineers managed to find the cause and even order parts and fix the issue in the same day."
"Greg dealt with my complaint in a timely manner."
"Marshall’s went above and beyond to make sure our experience was perfect, even adding a lovely red bow on collection."
"Had a chance to interact and visit with Winchester Mercedes-Benz guys. Fantastic experience."
"5* experience we were lucky enough to have Alfie help us from test driving to collecting the car."
"Emergency! An electric car novice coming back from holiday was running low on battery... received a magnificent reception from the electric team at Easton Lane!"
"The car had a lovely finish and their valet was to perfection."
Cons:
"However, post car handover has been, a strange experience. I have been chased for paperwork regarding compliance by different people."
"However, the refund policy in place by their accounts department (Head office) is quite appalling."
"Booked car in for service at Winchester but got a confirmation that it was booked in to Chichester... Infuriating and a complete waste of time."
"Had problem with my car and they replaced a part. On way home it showed e.m. light again."
"Shocking service and repair."
"Why is it that my last 2 cars have developed the same faults and Mercedes want to wriggle out of it being a warranty issue."
"Terrible customer service experience in parts department."
Facilities & Showroom
Pros:
"Facilities are very good and plenty of parking. Staff are generally very polite and has a good waiting area and service facilities."
"Fantastic experience from start to finish."
"Very clean showroom and friendly staff. 10/10."
"Friendly and professional approach from all staff, beautiful showroom and facilities made it a positive experience."
"Really good MB dealership. Lots of really creat cars on display inside and outside."
"A wonderful dealer with fantastic Sales department and exceptional Aftersales."
"As far as I am concerned Marshalls in Winchester is the go to place for Mercedes."