Conran Greenwich Estate Agents Reviews Summary

Communication

Pros:

• "They are quick to respond to any questions and always keep us informed during the selling process."
• "Nancie was fantastic - she was always super responsive, friendly and helpful."
• "They were always very helpful in facilitating access prior to completion."
• "The team at Conran were always on hand to help and used their wealth of experience to help the sale get over the finish line."
• "Nancie is a very professional agent, she always reply me e-mail very quickly, which is rare according to my experience."
• "Hayden has been extremely professional, very informative and was a fantastic centre point to our negotiations."
• "Hayden kept us up to date throughout and when things needed chasing was more than happy to do so."

Cons:

• "One thing I had reservations about was not being able to reach individuals by mobile, but it all worked out fine, I was able to contact people via the main number, call back or email."
• "However recently, they've been calling me incessantly despite my request to not be called again, as I have no plans to put my flat up for rent."
• "Lived in a house for 12 months, hot water broke multiple times, mould on the walls, contractor after contractor came out to no fix."
• "Was estimated to take 4 months but ended taking 6 months but was due more to the time taken to receive information from other parties."
• "Absolutely terrible service by Wayne West."

Professionalism

Pros:

• "Ultimate professionals with decades of unbeatable market knowledge."
• "First class service."
• "Doug was always helpful and supportive."
• "Very helpful, prompt responses, chasing parties and just generally really lovely people to deal with."
• "Doug was always friendly, efficient, helpful and very professional."
• "I know Doug Norris for many years and would not like any other agent to sell my home."
• "They provide a professional and pleasant service and I would definitely recommend them as estate agents!"

Cons:

• "The process was slowed by delays getting information and the property and on the sale of my property."
• "One point for improvement I would suggest to all agents not just Conran Estates, do figure out a system to find the right key for the property first time as time is a precious resource for agents."

Customer Service

Pros:

• "They are very helpful, responsive and above everything else.... they are incredibly honest!"
• "We had a lovely experience buying our first home with Conran."
• "I would certainly go back to Conran when selling / buying again."
• "Highly recommend Conran to anyone searching for flat."
• "Thanks to the Conran Greenwich team for their help."
• "The service felt very personal throughout as we dealt with Nancie from our very first viewing, through to the end."
• "It was great to have such a knowledgeable person of the local area."

Cons:

• "We had all the usual cliches and pompous statements in the marketing materials, no video 'we don’t do that' and hence we struggled with the quality of buyers presented."