1st Avenue Reviews Summary

Customer Service

Pros:

• "Absolutely amazing service! Everything was made clear, there was great communication and genuine kindness."
• "Got good service, staff were helpful and sorted out any issues promptly."
• "Keep up the great work and brilliant customer service."
• "It's been a great pleasure working with the 1stAvenue property management team."
• "Whenever there is a problem in the apartment, the agents are very quick to respond and action it."
• "I have had lots of experience with living in rented accommodation over the years since I left home across various locations in he UK and 1st Avenue have easily been the most professional and accommodating!"
• "Great service and excellent people willing to go the extra mile to help."

Cons:

• "It's puzzling to me that there are so many 5 start reviews and maybe my expectations are too high but based on my year of dealing with the agency I would certainly avoid them in the future and recommend to friends that they do the same."
• "I would say please AVOID this agency at all cost because when it comes to moving out and returning your deposit, they become very problematic and literally start looking for reasons why your deposit should not be returned."
• "It was two weeks before those issued were resolved despite reminding the property manager daily, which was very disappointing given my first encounter."
• "The agent dealing with it was not very good."
• "Unhelpful and unresponsive in general."
• "The behaivour of the property managment was super rude and carelles."
• "Extremely unprofessional approach."

Communication & Responsiveness

Pros:

• "First Avenue in Croydon did a great job for me when I rented a property."
• "During the viewing, he thoroughly described to me the main characteristics of the property, exclusive services for residents and even the local amenities and future prospects of the area."
• "I was recently shown 2 properties by Penny Burke at 1st Avenue and had a really good experience."
• "Katherine is very helpful through the whole process; she explains everything what we need and always answers our calls/emails or calls us with an update!"
• "Matthew Driver, the letting agent who assisted me satisfactorily through the move in process."
• "Both Matt and Luke were really helpful throughout our letting process."
• "Thank you very much to Lucy for helping me every step of the way, it’s not east finding a home, but you really did go the extra mile."

Cons:

• "During our stay of a year, the washing machine broke down. It took 7 weeks to get a repair person and about 10 different phone calls and us talking to 3 different property managers."
• "There is very poor communication among the different agents of 1st Avenue (Greenwich Office)."
• "Even the checkout process also was long drawn, painful and full of communication gaps."
• "It's likely that properties are also being viewed before being put online, as happened to us, so if you wait til something comes online you're already late."
• "When you try calling them, you will go through a Byzantine menu, which will lead you to the message 'this voice mailbox is disabled' - and the call will be dropped."
• "Not him or the Greenwich branch answered my many calls and my email bounced back with an automated message."
• "Petty issues like providing the keys took them months."

Professionalism & Efficiency

Pros:

• "The whole process was very smooth and stress free."
• "The whole experience from start to finish was completely first class."
• "We are overall quite pleased with the professional service experienced with this agency."
• "First avenue have been a great letting agent so far."
• "The staff are attentive and friendly making you feel very welcome."
• "It was an excellent experience overall."
• "Exceptionally professional service with incredibly helpful staff, who really go the extra mile."

Cons:

• "One of the worst agencies I have ever come across. They only care about the landlord and not so much about the tenants."
• "Hands down the most incompetent, inept real-estate I have ever dealt with."
• "Landlords and tenants beware! Agents are supposed to make the relationship smoother but they have become more of a roadblock between the landlord and tenants."
• "Their services are unreliable and oriented to the profit of landlords, without support of the tenants rights."
• "They are a MENACE when it comes to returning deposits."
• "Frankly, shoddy service, rude, ignorant and lacking in any sort of transparency."
• "Very unreliable and unprofessional estate agents! They are all very supportive and helpful when you move in, but as soon as the first issue comes up that needs a bit of managing it all falls apart."

Property Management & Maintenance

Pros:

• "Since Christine has been in her role, any issues that we have had with the flat has been sorted very quickly."
• "We had a problem with one of our windows and Ryan Briggs as a property manager has not only registered our issue but also made sure that it gets resolved at the earliest."
• "Deposit was returned without hassle or argument so good job all round."
• "The maintenance reporting system they offer has also so far been really quick in responding to queries, with the property manager answering concerns within just a couple of hours."
• "Most recently, Amber was outstanding in replacing our broken washing machine within a few days from reporting it!"
• "Once Fiona Mather began managing the property all items were fixed and/or removed within two days and she has been very attentive ever since."
• "Now that we have finally moved in, 1st Avenue has kept in contact, always making sure we are happy with the property and responding immediately to any issues."

Cons:

• "Had to wait approximately 2 months for a dishwasher to be fixed."
• "To have any kind of repair takes several weeks, dozens of emails and usually a phone call to wake this organisation from slumber."
• "They went on assigning different property managers but failed to do proper handover, showed glaring communication gaps and caused me to spend hours detailing the same issues to multiple people."
• "Promises made while moving in were not fulfilled, rules were bent at convenience."
• "The smallest repair drags on for WEEKS."
• "The issues we have been facing in the flats are not for weeks but are for months. theres no excuse for such huge delays."
• "All in all it took 4 weeks to get a new washing machine and numerous emails and fed up phone calls from our end to get this sorted."