Primark Reviews Summary

Store Layout and Accessibility

Pros:

• "A big store to shop at...safety measures are in place...counting in and out...sanitizer pumps."
• "The store itself is big and has multiple floors."
• "Primark, everyone's BEST EVER shopping paradise, is ABSOLUTELY amazing with a HUGE variety of clothes which contains 5 floors in total."
• "Wheelchair accessible with escalators lifts."
• "Very spacious store. A good range and good prices."
• "Huge, lots of choice, lots of space, lots of clothes and accessories; easily accessible from both sides of the shop with 3 floors to choose from."
• "Primark have a lovely store in Cardiff City Centre with a great number of items for all the family on sale."

Cons:

• "Feels very cluttered and muddled."
• "The only issue I have with this store is the lack of toilets."
• "One of the most humid buildings in all of Cardiff."
• "It may be cheap, but the queues are not really worth it considering the clothing will last for barely any time."
• "The store layout is awful. Extremely cramped and exacerbated by my mistake to enter when extremely busy."
• "There is a leak in the roof that has an area cordoned off underneath with buckets to collect water."
• "This place should be an escape room. Noisy crowded down right rude other shoppers."

Customer Service

Pros:

• "Staff although hard working still have time to answer questions and are very polite and courteous."
• "Excellent service from the men’s department in primark Cardiff, went in to purchase a pair of work trousers for my son, I needed three pairs and the man that helped me checked the stock room then advised me that more were due in last Wednesday."
• "Staff are always helpful with plenty of tills on the go when it's busy."
• "The staff are hard working and easy to talk to."
• "Staffs were really helpful and supportive."
• "The staff are very kind and friendly and the prices are amazing for the quality."
• "It has great staff on all floors that accommodate for everyone they are friendly and they make the experience ten times better."

Cons:

• "Staff member unfortunately seemed to have no awareness or lacked understanding."
• "The staff looked bored and overworked."
• "I don't appreciate members of staff belittling me and trying to tell me off for taking the clothes off the hangers."
• "Always a mess! Staff just stand around talking."
• "The staffs were chatting up in a circle while i was asked to fetch a hanger from the change room myself."
• "The service of staff are very bad."
• "Very very poor customer service, refused to do an exchange on an item."

Shopping Experience

Pros:

• "Cheap clothes, cheap prices."
• "Could spend all day here just looking at all the stock there is so much."
• "Great good quality clothes at good prices, cool selection of different items."
• "Huge selection of clothes for all the family. Very reasonably priced for high street fashion."
• "They have so many payment counters open which makes it easy for customers to queue, pay, and leave within a few minutes."
• "Primark is a popular budget fashion retailer known for its affordable prices and wide selection of clothing and accessories."
• "Always a good day at Primark."

Cons:

• "Got dragged into Primark with the rest of the family... all OK, but the usual Primark issues: long queues at tills, clothes on the floor, too many people."
• "Clothes don't last and you get what you pay for."
• "I was deeply hurt in primark today... It was hurting and it really spoilt my whole day."
• "The queue to pay was very long, took me about 20 minutes to get to the front of the queue."
• "Stock is low, not a lot of choice in there for a big city centre store."
• "Too overcrowded, too much stock, messy."
• "So so busy, and tricky to find an item closer to the end of the day when all the stock has been tossed around by previous customers!"