Address: 50 - 70 Bank Hey St, Blackpool, FY1 4RY, United Kingdom
Phone: +441253293386
Rating: 4.3
based on 205 reviews.
Store Layout and Accessibility
Pros:
"It's spread over 3 floors - tidy and clean with space to move around."
"This is a huge store on 3 floors, lots to choose from."
"Primark is what it is... Split over 4 floors."
"The store normally has checkouts open on the ground floor and the third floor."
"Plenty of changing rooms and tills on each floor."
"A very large store with plenty of space around the merchandise which is useful for wheelchair users."
"This primark Is amazing as it has 3 floors of everything."
"Very big shop and only got 1 set of tills open and 1 fitting room open."
Cons:
"Downside...Packed. Too hot. Not any seats for elderly/folks struggling."
"The disabled access in here is terrible. On the ground floor there is a tiny 1 wheelchair style lift."
"Shopping experience not great for people with mobility issues-one of two customer lifts currently out of action."
"Not impressed at all... 3/4 fitting rooms were closed."
"Very disjointed layout and confusing on top floor with cash desk and pay here signs leading nowhere."
"Not the best Primark I've shopped in... lifts were not coping with the amount of prams."
"Was really good apart from lifts!!! I'm disabled cannot use escalators and people just push in."
"Everywhere we go we have to visit a Primark... They need to do larger gentleman sizes for more stars."
Customer Service
Pros:
"There's a massive staff fleet so there's always someone around if you need assistance with anything."
"Friendly staff."
"Staff were pleasant and did their best to keep everyone going the correct way round the store and checkout areas."
"Plenty of staff on hand to offer friendly advice."
"The staff are very pleasant and are always working hard. They will assist you with anything you need."
"Had exactly what I was looking for in shirts, pyjamas and shoes and they were just where the staff told me they would be."
"Kelsey is amazing! I rang up to see if the Blackpool store have some certain shoes in stock and Kelsey went above and beyond!"
"The staff went above and beyond to locate and keep it safe for me."
Cons:
"I was shocked. Everything is messy all different sizes are all put together. The staff wasn't helping as well."
"Bought an item of clothing but didn't require the hanger but due to the length of the false nails the customer assistant she struggled to remove it then finally flung it in my direction."
"Very very poor, no matter when you go, where you go, year after year a very poor show... always the same excuses."
"Don't go on a Saturday for a start... Staff are young and extremely rude."
"Despite having four floors, I was told when I tried to pay at the tills that the three members of staff stood talking were not able to serve."
"Exceptionally unhelpful staff. Shorts I bought day before were a different size to the label. When I tried to exchange staff member wouldn't listen."
"Went to exchange shorts for a fiver only ones in the queue lady refused to exchange."
"I am totally discussed the way I was treated today in the blackpool Primark... She told me that it was my fault I had not been in the 28 days."
Product Selection and Quality
Pros:
"Probably one of the best Primark locations in the UK... there's still so much to select from at amazing prices."
"Positive....much variety. Shame lots of stuff had sold out already...."
"First off I'm not a huge fan of dept stores but my partner loves Primark so to keep her happy we went in, I suppose there's a good choice of reasonably priced clothing."
"Great day out shopping 😁 their new hoodies for £7 are so fluffy I bought nearly every colour."
"The fashion range was amazing, from day wear to might wear, lingerie etc."
"Cheap clothes some nice clothes nice bedding, towels all sorts of stuff but the sizes in the clothes are not true to size."
"Great range of clothes,got the wife a pair of retro basketball trainer's, £6.00."
"Large shop with just about everything you can want in. The staff are very pleasant and are always working hard."
Cons:
"I was shocked. Everything is expensive. Im not going back there again."
"Needed some cheap clothes and shoes for 4 of my children as they got wet in the sea. The selection of clothes were brilliant and managed to sort all children for less than £50 shoes included."
"Not impressed at all. Its a big store but poorly filled. Alot of items were only available in the largest sizes as all the smaller sizes were sold out."
"Disappointing not much stock 😒 my usual face pads not stocked everything in clothing either very small sizes a few xxxl, nothing in popular sizes of 14 to 16 and very poor choice."
"The sizes are all wrong. If ur wanting a certain size get one size bigger as they're clothing is made for very slim people and not everyone is slim."
"The clothing here has gone so bad. Not long ago, I would have purchased multiple wardrobes from Primark but recently almost each item I have purchased has either been the wrong size than that shown on the inside label or the seams are not finished properly etc."
"The store is often is disarray with clothes into on floor or piles in top of each other, the sizes are awful with the size needed for leggings and jeans being different."
"Not one of the best Primark's I've been to. Shelves consistently half empty. Rarely have a good range of sizes."