John Hoole Estate Agents Reviews Summary

First-time Buyer Experience

Pros:

• "As a first-time buyer, I was a novice when it came to the purchase process."
• "Communication was timely and thorough, and as a first time buyer I found Zoe to be friendly and informative throughout."
• "We used John Hoole to buy our first flat and they could not have been more helpful and professional."
• "It was a challenging purchase with a complicated chain. But they always kept me updated on my purchase/chain (phone calls, emails and voicemails), were on the ball and were always chasing all parties in the chain."

Cons:

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Customer Service

Pros:

• "What I expected to be an immensely stressful and frustrating process was actually easy and straightforward."
• "Zoe was so helpful during the whole process of our house move. We felt very well supported."
• "John gave me some excellent advice on the current property market, and it’s always been a pleasure to work with him."
• "We couldn’t be more pleased with the service provided by Zoe Woodward at John Hoole, she is extremely knowledgeable, friendly and efficient."

Cons:

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Professionalism and Knowledge

Pros:

• "He always acts in a very professional and courteous manner and I can thoroughly recommend him."
• "Hands down the best in Brighton! Look no further if you are searching for the right estate agent."
• "John and Zoe are genuine, honest, friendly, and extremely professional."
• "From the initial property valuation to completion, John and Zoe provided a good quality service."

Cons:

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Communication and Support

Pros:

• "Zoe was who we dealt with and she was great, brilliant regular communication."
• "Every single question or concern I had was answered promptly and comprehensively, and I was kept updated regarding the seller's position and progress."
• "A pragmatic and straightforward appraisal, excellent communication throughout and unbiased advice geared towards meeting our goals rather than a sale at any cost."
• "She communicated brilliantly with our buyer keeping them up to date and stopping them worrying despite the delay as we found our onward purchase."

Cons:

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Efficiency and Effectiveness

Pros:

• "At one point when our buyers unfortunately pulled out she contacted previous viewers and very quickly found us another buyer."
• "She was so thorough with chasing up all parties during our sale/purchase."
• "The sale, for our full asking price, was completed quickly and Zoe worked extremely hard to keep up communication between all the parties involved."
• "Very professional, proactive and really importantly for us - human! Zoe led on our flat sale and throughout the process kept us and our buyer up to date."

Cons:

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