Sincere Property Services Reviews Summary

Agent Responsiveness and Communication

Pros:

• "Great communication, personable and we got a great outcome."
• "Our agent, Jay, kept in touch with us via WhatsApp during the entire process, he was very responsive."
• "Jay was very responsive to my inquiries, and made the entire process easy and straightforward."
• "Direct communication through WhatsApp made for a very quick turnaround."
• "Jay was very helpful and very quick to respond to our enquiries."
• "Jay helped me even after check-in to my new house which is very rare for other housing agency."
• "Martin was very helpful during a stressful process and was not pushy at all in his communications."
• "Justin went above and beyond to help get our purchase through, despite problems caused by a nightmare seller and dreadful lawyers."

Cons:

• "They literally do nothing - don't answer the phone, don't reply to emails, don't fix anything or do repairs."
• "Gross incompetence and a deal cancelled 5 days before key handover."
• "After putting down the deposit we got stood up 3 days before signing the contract."
• "Charged me significant fees to move into an illegal property."
• "Was supposed to meet Regan twice.. and twice she send me a confirmation of viewing and did NOT show up."
• "Useless estate agents, never phone back, never answer the questions you have."
• "They have been reported for fraud."
• "Sincere Property Services will not maintain the property or do basic repairs until you involve the council or do it yourself."

Professionalism and Support

Pros:

• "Jay, the estate agent that dealt with us was really professional, prompt and helpful."
• "Justin was incredibly informative and helpful with each step of the process."
• "Very professional agency. Martin and Justin did everything they could to ensure that the sale was completed."
• "Very Genuine property agency and truly professional."
• "The service I received from Sincere was very professional and efficient."
• "A very professional establishment who can't do enough to satisfy your every need."
• "I experienced a very professional & Good quality service, from the staff."
• "Was the best estate agents I’ve been to very helpful and they get the job done."

Cons:

• "An unpleasant situation has developed with this agency. They turned to the agency for help. They gave us two options that did not suit us."
• "Marketed a house as having 3 bedrooms when in fact the loft conversion had not been signed off by Building Control."
• "AVOID AT ALL COSTS!! I am so confused!! The process started off well, with Regan, as soon as i submitted all of my documents and particulars communication just stopped."
• "Dreadful. Charged me significant fees to move into an illegal property."
• "The worst agency I dealt with in the past 20 years. No one wants to take responsibility – playing a blaming game all the time."
• "Probably the worst agency I have ever experienced in my life."
• "Pure nightmare. Unprofessional, arrogant and helpless."
• "These guys are crooks. They have been reported for fraud."