John Payne Lee Estate Agents Reviews Summary

Local Market Knowledge

Pros:

• "Obviously very knowledgeable on the local market."
• "Chris oversaw the initial introduction and estimation and was clearly very knowledgeable about the type of house, the local area, the current housing climate."
• "Chris and his team, Max & Will, were extremely helpful throughout the process with regular calls and emails alerting me to viewings, feedback from the viewings."
• "Excellent service from a team of local experts. We were kept informed at every stage of the sale."

Cons:

• "They are not giving proper information to tenants and taking people money for no reason."
• "Not good I'm afraid. They don't really care about this area, coming back uninvited and putting up their 'Let and managed' boards outside mine and other's property."

Communication and Support

Pros:

• "The team kept in touch and helped me through all the steps of the sale."
• "Their liaising with the buyers and solicitors was prompt and informative and no chasing was necessary."
• "Always responded to us quickly and helped push the sale along."
• "Throughout the process, Will maintained contact with me and followed up on queries, keeping me well informed."

Cons:

• "Avoid renting from John Payne at all costs... their poor customer service continued as we went through the complaints process."
• "Spoke to Liam on 6th Feb re viewing a rental, said he'd get back to me but never did. Followed up several times on the Monday via phone and email but still didn't get a response."

Professionalism and Efficiency

Pros:

• "Very, very happy. I chose John Payne to sell the house as they are an established local Estate Agent who have been serving this area for decades."
• "Chris and his team were fantastic. They were so helpful, I honestly couldn't have wished for a better team of estate agents."
• "Max and Chris have accompanied me (first time buyer in this) along the complex real estate process with their constant expertise, positive attitude and prompt responses."
• "Great team at John Payne, Lee. Chris, Claire and Will were very professional, always eager to help and kept us well informed throughout the process."

Cons:

• "Please stop putting up let and managed boards on properties that you haven’t let out in the last year."
• "They don't really care about this area, coming back uninvited and putting up their 'Let and managed' boards outside mine and other's property."

Customer Service

Pros:

• "Romi and the team at John Payne Lee have been fantastic in helping our move to Lee. From the first viewing, making an offer, and signing documents until getting the keys to our new rental, Romi was so helpful and really quick to respond."
• "We are moving into our new rental property on Saturday and have had a great experience with John Payne. Pernilla was really helpful, knowledgable and incredibly quick to reply when we had questions."
• "I can't say enough good things about Suzzannah and her team, they really are the best estate agents out there. So helpful, kind, friendly, professional and organised."

Cons:

• "This has caused us lots of emotional distress and their poor customer service continued as we went through the complaints process."
• "Very inefficient and friendly staff who go out of their way to keep you in touch and provide a first-class service. We were very displeased that they handled our rental and sale."