Kinleigh Folkard & Hayward Peckham Rye Estate Agents Reviews Summary

Agent Professionalism

Pros:

• "We dealt with Michael at KFH, he was exceptionally courteous and professional at all times."
• "Paul Johnson at KFH was extremely helpful in our search for a rental property."
• "James was really responsive and made sure all parties were kept up to date."
• "Jevon was extremely helpful and friendly. He took me through each part of the process and made sure it all went smoothly."
• "Michael's communication skills are exceptional."
• "Paul's very professional, articulate and he's responsive always coming back to me in a timely manner."
• "Ivan handled all our queries in the most efficient way, and with a friendly and warm yet professional attitude."

Cons:

• "It sometimes was difficult to get through to our agent on the phone or to receive a prompt reply when we left messages."
• "Unfortunately my review has needed to be updated, Jevon cannot be trusted."
• "I discussed with Jevon over text and telephone the length of tenancy required but it since turns out that he did not follow my request."
• "I have now dealt with 5 sets of bailiffs (and counting) hunting down the bad debts left by the previous owner and their guests."
• "Although they will chase you relentlessly and pointlessly to try to speed up conveyancing."
• "KFH should have done some basic due diligence to protect buyers from this."
• "Avoid if you can."

Customer Satisfaction

Pros:

• "I would recommend Paul without hesitation."
• "Thanks so much Ivan and the team!"
• "Clement, Toni and Michael are a great team who worked well together to keep me informed and find me the perfect tenant."
• "Ivan has been a superstar in helping find and securing a perfect flat for rent."
• "Paul Johnson was amazingly helpful and secured us an amazing place to live in literally a day."
• "Would definitely use KFH again!"
• "Would highly recommend!"

Cons:

• "The property was left in a sorry state, to be cleared up at my own expense."
• "Our only complaint was we were hoping for a 6-12 month contract and whilst we were initially assured this would be the case, we felt slightly strong-armed into signing a 36 month contract."
• "We felt earlier communication on this issue could have been clearer."
• "We've had really horrible experiences with other estate agents, so KFH were a really pleasant surprise."
• "I have given 4 stars as they did lose the keys to our flat and when we were doing viewings."
• "Would be very careful in any dealings here and make sure you get everything in writing."
• "But despite this we are very happy with our move and KFH as Estate Agents so far."

Agent Responsiveness

Pros:

• "All questions were answered timely and they liaised very well between myself and the vendor."
• "Michael was really helpful throughout the entire process, dealing with queries from both sides quickly."
• "Communication has been clear and prompt and the attitude of the agents I have met has always been enthusiastic and upbeat."
• "Michael Odejide made the process incredibly simple and straightforward."
• "Communication was clear and we had a named point of contact at the branch., Andree, who processed everything very quickly, replied to queries and emails promptly, kept us informed and always answered the phone."
• "Clement was very responsive to any questions that we had via email and text."
• "He's very responsive with replies and listens and understands our requirements."

Cons:

• "It sometimes was difficult to get through to our agent on the phone or to receive a prompt reply when we left messages."
• "Although they will chase you relentlessly and pointlessly to try to speed up conveyancing."
• "We felt earlier communication on this issue could have been clearer."
• "Would be very careful in any dealings here and make sure you get everything in writing."