Morrisons Reviews Summary

Store Layout and Accessibility

Pros:

• "I really like this Morrisons. Well laid out and easy to follow the Isles for what you need."
• "This store is always clean, welcoming and well presented."
• "Lovely bright store with large selection plus cafe, dry-cleaners etc."
• "Great place. I've been so many times with family and friends, the shopping area is very well layed out."
• "Nice store everything was well placed and organised and easy to find."
• "Centrally located supermarket with very good selection of food, particularly the fresh produce."
• "The location cant be any better plus ample parking facilities."

Cons:

• "This branch of Morrisons has just been renovated, and it is a mess."
• "Parking bit like a maze but glad there was parking."
• "Lifts are generally mostly out of order."
• "The main problem with this particular Morrisons is that the car park is only reachable by lift if you have a trolley."
• "Avoid the car park. Never any spaces available and horrible layout."
• "Downside is car park far, need to take a lift although you do get 2 hours free."
• "Lifts often not working. 6 Lifts and on occasions only 1/2 working."

Customer Service

Pros:

• "Been there 1 million times, friendly staff, funny security guys."
• "Staff are always pleasant and always willing to TAKE me to the items that I can't find."
• "Customer services were helpful, and immediately issued a refund."
• "Staff were helpful and attentive. First time in this store for about a year and would happily go back."
• "Staff are very helpful and friendly."
• "The staff I encountered were all friendly despite it being so late."
• "Staff are helpful and friendly."

Cons:

• "The staff said they only received my order through and they don't have the products to create my order."
• "Many items are overpriced, which is awful as it used to be really the best grocery store some 10 years ago."
• "The staff - some of the staff helping on the self check outs need additional customer service training."
• "The lady serving me and my daughter had been extremely rude."
• "Staff don't seem to be able to help much there certainly isn't enough staff in there."
• "Snotty rude and immature attitude from petrol station attendant."
• "The service at Morrisons Sutton is in decline with no more cashiers after 6pm."

Product Availability and Quality

Pros:

• "The good collection of products and reasonable prices make it one of the best in the neighborhood."
• "As l have said before every time you walk in to Morrisons you can see how fresh the food is."
• "Great quality products, well stocked."
• "Great fruit and veggies selection here. Also has a butchers and fishmonger."
• "Morrisons is been a great shop, well stocked when I went to do my Christmas shop."
• "Well-stocked shelves and no long waits in line. What more could you ask for?"
• "Morrisons offers a wide range of products, including fresh produce, groceries, household items, and more."

Cons:

• "Recently the shelves are constantly empty/under stocked, gaps everywhere."
• "Despite asking for 'Best' tomatoes (not tiny ones) there have not been any for the last 4 Sunday's."
• "The shop does not fill its shelves enough during the day and as the day gets later they cut the amount of cashiers."
• "Products disappear from the shelves, no explanation."
• "The shelves are constantly under stocked."
• "They don't have a huge selection of fresh produce which is frustrating."
• "Used to like Morrisons but meat in this one is really not up to the quality, especially chicken, pork and fish."

Facilities and Cleanliness

Pros:

• "Theres a really good amount of parking attached to this one, on a multi story basis with plenty of family and disabled friendly spots close to the doors."
• "Totally love Morrisons, a very clean... roomy store, always well stocked and the staff are very helpful and friendly."
• "Decided to eat with a friend in Morrisons cafe today, I have to say how impressed we were with the cleaning and handling of food."
• "I shop at morrisons on a regular basis because the fruit and veg is always fresh."
• "Great supermarket. I found the entrance a little confusing initially but this place is huge!"
• "Morrisons is a perfect supermarket to find everything you need at an affordable price."
• "The only large supermarket near Sutton Station, it has ample parking spots, and an always good selection of items, with offers and freebies at special events e.g. the Women's World Cup."

Cons:

• "The floor is dirty."
• "Toilets need a proper clean and spruce! They smell awful at times."
• "Parking is a potential issue while a large part of the car park is closed off for repairs."
• "The sewers have exploded in store before and the store itself isn't very clean."
• "Despite the renovation the main corridor still smells of toilet, its grubby lighting doesn't help either."
• "Very dirty. All the time the self checkout is just really really dirty."
• "This store should be closed it is a death trap."