Sure Property Solutions Ltd. Reviews Summary

Communication

Pros:

• "They are both very personable and easy to communicate."
• "They really understand what it is to go the extra mile and minimise a normally stressful experience of moving house."
• "Their levels of communication and awareness are fantastic, you can contact any member of the team and they all know the current status of your situation."
• "I was amazed at how fast & efficiently they found new tenants."
• "Sure Property Solutions provided an excellent service and went the extra mile to ensure that everything ran smoothly."
• "Really pleased with the service I received from Zena, Kelly & Adam."
• "Anytime there was a maintenance issue, I'd get a quick answer on when to expect someone for a repair or a replacement."

Cons:

• "Upon informing them that we only received four keys they immediately stated that it was our fault and that their policy would not allow for that to happen."
• "This company have been totally incompetent in ensuring maintenance tasks are carried out in an acceptable amount of time."
• "Secondly, highly unresponsive, and irresponsible to repairing issues."
• "Was their tenant for a year. Took a very long time to return my deposit (still don't have it), emails and phone calls went unanswered."
• "However, it took almost a month to complete most of the repairment, but some were still left unrepaired even till we check out."
• "After handing in my notice they made appointments to show people round without telling me."
• "Zena in particular didn’t communicate with me effectively at any point."

Professionalism

Pros:

• "Kate made it feel as positive as possible throughout whilst being realistic and open."
• "They were professional, proactive and reliable at every stage."
• "A truly professional experience."
• "Sure properties were really helpful from beginning to end."
• "So happy with Sure Property, such a friendly and professional service."
• "Kate provided an honest and amazing service and supported us through what turned out to be a complex situation."
• "A truly expert, professional and thorough service delivered at exceptional value for money."

Cons:

• "Treat students with utter contempt."
• "Very bad experience with this company, steer clear if looking to appoint for student let’s."
• "Excessive and opportunistic when it comes to take money from tenants at any possible juncture."
• "Thirdly, unreasonable charges, all they want is taking benefits on tenants."
• "Don't rent with them or be prepared to get a big chuck of your caution taken away without a word to say to it."
• "If you are a student look to rent in Brighton, avoid this company at all costs."
• "Lastly, terrible, and very unprofessional in handling customers relations and communication, totally disgusted."

Customer Service

Pros:

• "They always sorted out issues quickly, and often fixed things to a higher standard than they were original."
• "Sure Property Solutions were great for the entire time of our tenancy."
• "They manage 4 properties for me and keep well on top of any maintenance and health and safety issues."
• "Sure Property Solutions are by far the best property agents we have known or can imagine."
• "They are thorough and have been delightful to deal with at all stages."
• "I cannot recommend their services and praise their staff enough."
• "They have been extremely professional and helpful in managing my portfolio."

Cons:

• "Rented a property as a student with four other students. Slow and not very willing to help with any issues of the house."
• "I ended up having to pay hundred of pounds of bills each month, and decided that it would be better to move out after 6 months rather than deal with any more ‘surprises’ that they had neglected to tell me about."
• "I was a student tenant for a year and all emails about maintenance were ignored or took literal months to be sorted."
• "Lost half of our deposit on checkout fees, work that wasn't completed on the property and left with a boiler that the visiting gas man described as not fit for purpose."
• "The company owner has vested interest in the property rented so very very hard to get fair treatment with deposit."
• "Also when it got to the inventory at the end there were excessive cleaning charges despite a week solid of cleaning the house."
• "Sure Property submitted a false check-out report to the TDS, containing items that had been damaged or were unclean that didn't even exist in the house we rented."

Integrity and Trust

Pros:

• "Having worked with numerous agents over the past couple of decades - with varied success/satisfaction we have been absolutely delighted with the service provided by Sure Property Solutions."
• "They got me my first tenant literally within a day or two and he stayed for two years and left the property in pretty much as good, if not better state than before."
• "It is such a change to have agents that really care about their tenants and the upkeep of their properties."
• "They will ensure that things are done properly and I will be using them for all my enquiries from now on."
• "They have integrity and are the opposite of pushy!"
• "Properly 10/10. Our place didn’t shift for years until we used these guys."
• "They have acted very differently to other agents I have used and I trust them wholeheartedly."

Cons:

• "They clearly broke the promise even with the paperwork’s existence."
• "First, did not keep the promise."
• "Now trying to charge us unnecessarily and take a portion of deposit."
• "No concern from their part in returning the money whatsoever."
• "Took a very long time to return my deposit (still don't have it), emails and phone calls went unanswered."
• "I would not recommend. Luckily our deposit was protected by TDS otherwise this company would of claimed a huge chunk of our deposit at the end of our tenancy!"
• "Terrible, probably the worst."