"Mike, the sales manager and Dan and Danielle were particularly good."
"Peter was a massive help today, top fella, great customer experience, made the whole situation of selling my car nice and easy."
"The salesman Martin very very friendly and helpful."
"Sold my car to Peter, amazing service and had a really good chat with other guy there as well."
"Wayne went above and beyond to help us with a helpful professional and friendly manner."
"The whole process was made easy by Harvey and Peter. Both were friendly and really helpful."
"Amazing customer service, be sure to ask for Kaz Jamal!"
Cons:
"If it does, the after sales service is horrendous even within your first 30 days “warranty”."
"Won’t be buying my next car from them in future and will definitely not be recommending them to anyone."
"I will NEVER be returning to this branch nor will I use any Arnold Clark dealer again, absolutely disgusting service from all the employees at this Wigan branch."
"This branch really does confirm the stereotype of a salesman; liars."
"Staff are rude with no customer service skills at all."
"Very poor customer service."
"Zero accountability from the servicing department."
Vehicle Readiness & Condition
Pros:
"Very good staff, no pressure, good choice of vehicles, picked and payed for the car there and then and they threw in many extras at a greatly reduced price."
"The best car buying experience I’ve ever had."
"Great choice of cars at great prices."
"Recently brought a Vauxhall Mokka which I am very pleased with."
"Professional, knowledgeable, very courteous, obviously very hard working staff but all with a smile."
"Bought my car from Wigan Motorstore amazing friendly environment, salesman Nick was very helpful and professional."
"Peter and Harvey did a super job. The click and collect (car came from Scotland) very quick and in excellent condition."
Cons:
"We phone on Wednesday morning and are told THE CARS NOT READY."
"Unfortunately my purchase could of gone smoother as I on top of having the year from hell, I had a 3 week wait, due to a registration change which was DVLA’s fault but the vehicle shouldn’t have been listed for sale until it was ready."
"When i arrived the car had not been valeted and they had almost forgot we were coming."
"The car broke down within 4 weeks of purchase."
"The car I had put a deposit on, was a disappointment when I saw it. Given that the car had been in the workshop to be prepared for me, it fell well short of any kind of standard."
"The car we bought was smashed up as well and they didn’t mention this once."
"Whilst my car was at AC it was significantly damaged to the passenger side."
Communication & Reliability
Pros:
"He was fantastic at keeping us informed and incredibly knowledgable about the brand and finance."
"Sold my car to Jordan and he was amazing - Answered every question I had, went out his way to sort my private reg and made the whole experience really easy."
"Peter make sure to answer to all my questions and help me to get sort it as soon as possible, thank you Peter! One of the best customer service gentleman I've ever met!"
"A big thankyou to Jon Paul for assisting me with the new car and getting it over the line the same day!"
"All the staff were courteous and professional."
"Daniel Lawson and Harvey are amazing they put me at ease straight away lovely polite."
"The customer service here is outstanding, we bought our car from Daniel Ionescu and the service we received was exceptional."
Cons:
"They increased the price by £1200 and refused to honour our agreement."
"Terrible experience selling a vehicle at Arnold Clark Wigan."
"Less than 8 weeks later the car had a fault, which I took in to be repaired under warranty."
"For a bloody coolant leak!"
"We were then phoned by the manager who further promised the car would be ready by Tuesday midday so we arrange for the car to be picked up the following morning due to work commitments."
"I rang the service team three times in one day with no response."
"I would hive them 5, but communication let them down."