Address: 14 Newhall Rd, Sheffield, S9 2QL, United Kingdom
Phone: +441142433232
Rating: 4.5
based on 210 reviews.
Staff and Service Quality
Pros:
"These folk do an amazing job!! Little bit of miscommunication but easily resolved.... If you use the free service, please donate what you can."
"This place literally saved my dog's life when he was a puppy."
"So compassionate towards people when it's a sad hard time and help you and your pet all the way to end."
"The girls on reception were also great and very knowledgable about the whole process as we'd never been to an emergency vet before."
"Vet Lucy Bright, has been very good, helpful and informative."
"All the staff were very friendly and helpful. Mike the vet was extremely knowledgeable and caring for my cat who we unfortunately had put to sleep."
"The staff are extremely friendly and they actually listen rather than ignore half of what you've said like most vets do."
Cons:
"Polite staff and clean waiting area. Can be difficult to get appointment over the phone."
"used to be so good but NOT any more, Tried to get an appointment for our dog, was told they'd call us in around 5 days, they NEVER called."
"Thank you for your NONE HELPFULL HELP LINES Witch as soon as you follow the instructions they hang up."
"The receptionist did not take any initiative to redirect me to alternative support and clearly just wanted to finish up the call."
"Very Rude/Racist Receptionist and Staff."
"Yesterday the woman giving out prescriptions was very rude, shouting at everyone about how much treatments cost."
"Not only was the receptionist monotone and blunt, it made me feel like the call was an inconvenience to them."
Facility and Accessibility
Pros:
"The waiting area is clean with a toilet."
"This is a well organised, caring Veterinary Practice. Easy access with good parking."
"Very clean & very helpful friendly staff."
Cons:
"Lots of people stood waiting in the car park and no free parking spaces for cars."
"Disgusting Waiting Area very stinky unhygienic uncomfortable seats."
Cost and Financial Support
Pros:
"Absolutely a wonderful service for people on benefits with animals who are part of the family."
"Fantastic service for animals, lovely staff very friendly and reassuring when your pet is poorly or injured."
"The PDSA are a fantastic organisation that helps people who can't afford treatment or care for their pets."
Cons:
"They would treat him if she had £500 or they could put him to sleep."
"Had to pay £50 before they'd even look at our puppy's vet was very abrupt."
"They gave her another injection and charged me £180 and told me I would need to go to my own vets tomorrow for a third consultation and a 2 week course of antibiotics."
"Supposed to be a charitable organisation but they pressure people who are on benefits to put money on donations to them when they can't afford much."
"Great staff, very helpful although the prices are unforgivable, this place was started as a charitable organisation for people on low income, the prices have risen."
"I was offered an injection to ease the swelling, this cost us £280."
"Absolutely appalling service. Took my dog in due to him having caught a gastric enteritis bug and becoming dehydrated. The vet was rude and showed no empathy for me or my collapsed dog, just demanded £200 before they would treat him."
Communication and Support
Pros:
"They really put us all at ease and kept us informed at every step."
"From my first contacting them to the xray that showed Seven had eaten something she shouldn't have was so quick I didn't have time to completely go to pieces I was kept informed every step of the way after the surgery."
"They've look after Pinky given him the best care possible despite pandemic always shown honesty respect for poorer client and have been kind to ever maintain support and treatment welfare of other animals and have show integrity to put owners."
Cons:
"Called in the early hours of the morning complaining my 13 week old pup was in pain and had been screaming all night. Told not an emergency and will recieve a call back."
"Every time you ring up to ask about your pet you get a different story and they don't seem to know what they are talking about."
"Been trying since 10am to get through to reception and heaven behold come 3:30 i still not got through."
"Getting through to speak to someone for help was horrendous. As was the log in contact form on the website."
"One major problem l experienced was phoning them, the lines always seemed busy and l ended up actually visiting to make the appointment."
Professionalism and Empathy
Pros:
"Very professional and understanding when I had my dog put to sleep the staff made the whole experience easier and less painful."
"The vet my cat saw was fantastic, could tell he really loved his job and animals."
"The staff here are genuinely caring an very good at what they do."
"Lovely caring vets, nursing and administration staff."
"The staff were so pleasant and caring, the vet was very efficient and gentle with my cat."
Cons:
"Spent 4 minutes being patronising about my dogs diet and then said they don't do tests."
"The nurse's coped extremely well especially with a gentleman who was irate, shouting aggressively as his dog needed help and he wasn't prepared to wait."
"The young female vet who I saw was very in compassionate and found her very rude."
"The extremely rude vet then insisted that it was nothing to do with me, and my friend needed to explain."
"After visiting today id like to put a complaint in to member of your staff vet nurse I had no sensitivity whatsoever no compassion are access to treatment for ozzie."
"I have always been pleased with pdsa but today I took my Jack Russell to be pts he was 14 and had about 3 teeth I told the vet lady he wouldn't bite but she insisted on him wearing a mussel."
"I am really unhappy about the treatment they have gave me and my dog."