Queens Park Garage Reviews Summary

Customer Service

Pros:

• "Keep you up to date with how things are going with your car and leave it clean and smelling lovely when you collect."
• "During that time they plied the customers with hot drinks and friendly banter."
• "Friendly, Efficient and Professional staff that gave clear information and advice on the condition of my motor."
• "The service received was prompt and professional and the staff were polite, friendly and very helpful."
• "The team here is incredibly friendly and I can't thank them enough for immediately fixing the issue, and doing it free of charge!"
• "The staff have always gone that extra mile and I always feel my car is in safe hands."
• "Staff were friendly and helpful."

Cons:

• "I found it very inappropriate as they were ready to receive the full amount even they must know that my car only need the front axle alignment."
• "After waiting 45 mins or so on arrival I asked when it was likely to be done and then told it was very unlikely to be done today."

Quality of Work

Pros:

• "Absolutely love this place, the staff is very professional and really look after your car."
• "This workshop has been set up to the very highest professional std and the staff are friendly and very experienced guys."
• "Extremely professional independent garage on a par with the service you would expect at a main dealer."
• "Had a problem with my clutch which they fitted two years ago they fitted a new one for free even though it's way out of warranty and fixed up the car looks and drives like new now."
• "The work they carry out is extremely in depth and tidy."
• "They dealt with all the problems quickly and efficiently and fitted genuine parts."
• "The work done was excellent, it’s a completely different car to drive now, thanks James."

Cons:

• "The new brakes were quite squeaky."

Value for Money

Pros:

• "Have trusted these guys for many years, Very friendly trusting,reliable,honest,amazing advice and explaining what they are doing, very,helpful,very affordable,Never had a problem."
• "I trust these guys and have never felt the need to question their charges as they have always seemed very reasonable."
• "They may not be the cheapest but are pain free."
• "The pricing is as discussed & very competitive."
• "They don't rip you off."
• "Pricing always clearly explained and competitive."
• "Any work required is fairly priced and only carried out if required and after full consultation with the customer."

Cons:

• "I went in with an issue awhile ago with the alternator not charging the battery properly. They quoted me an astounding price that didn't seem right."

Professionalism

Pros:

• "I’ve been visiting Queens Park Garage for several years now and have always been very pleased with the service they have given me."
• "I've been using Queen's Park Garage over the past few years because they have built up a relationship with me and provide honest, trustworthy and excellent service."
• "It's a very professional outfit; I always have confidence that they know what they're doing and don't con you into unnecessary work."
• "Paul and his team are professional, efficient and trustworthy."
• "Highly Recommended. Excellent service, reliable, trustworthy, knowledgeable and friendly."
• "They are professional, knowledgeable and can deal with pretty much anything you require when it comes to your car."
• "This garage and staff are 1st class. Friendly, honest, helpful, and knowledgeable."

Cons:

• "Be careful and get them to actually double check the part that's going wrong...."

Facilities

Pros:

• "There is tea and coffee in reception if you are waiting for your car which is spotless for a garage and the same is for the workshop."
• "Its great to see a family run business is doing well and also taking covid protection to another level."
• "The whole QPG set up, from the clean and tidy workshops to the reception has a 'can do positive attitude'."
• "A nice waiting area with cameras and glass window walls to view the car as work is being done. The building itself is neat, tidy and functional whilst exuding a modern and stylish appearance."
• "Modern courtesy cars to make your life easier."
• "The garage was spotless."
• "Very clean, tidy and organised workshop."

Cons:

• No cons reported regarding facilities.