McDonald's Reviews Summary

Quality of Food

Pros:

• "The burgers were stone cold and sloppy, The quarter pounder had wet stuff in it, even the breads were soggy."
• "The food here always tastes fresh, apart from maybe forgetting the dips, the food has been correct."
• "The quarter pounder, resplendent in its glory, nestled within its box like a jewel in a crown."
• "My wife's chicken nuggets, meanwhile, were nothing short of poetry. Each bite, a dance of textures and tastes."
• "The lettuce in the big mac was crunchier than usual and the fries were hot."
• "We all know the reason why they say they cleaning the milk shake machine, so how about you actually clean it."
• "First couple of times I purchased food from here it was cold and not well made. Thankfully, they seem to have improved."
• "At last a McDonald's that serves hot food, not Luke warm or tepid but proper hot food."

Cons:

• "We ordered 2 big tastes, No bacon, 1 quarter pounder and mozzarella sticks. The burgers were stone cold."
• "I was absolutely disgusted at the food. We ordered 2 big tastes, No bacon, 1 quarter pounder and mozzarella sticks."
• "The food was very hot too and came out quickly which was great as the children were so hungry."
• "We had the BEST experience at McDonald’s Snodland when taking my son and 9 friends there after my sons party."
• "Chips that were dry overdone and crispy probably yesterdays fries and Big Mac that looked like had been shaken."
• "Absolutely shocking. Have tried this new branch 4 times now as it is local."
• "I know this McDonald’s has opened recently but they seem to run out of certain items quickly."
• "Ordered delivery through Uber eats and food stone cold both times. Only 3 mins away from store so no excuse."

Service and Staff

Pros:

• "Come Here with my granddaughter for a Friday after school treat. She loves the chips, I love the McPlant."
• "The staff were very chipper for the time of night and gave me the feeling that nothing was too much trouble."
• "Thank you so much to Mel, Christine and Karen for taking the stress off of us for a couple of hours!"
• "If only all the other macs tasted as nice. Top service and being new it’s totally fresh everywhere."
• "The staff are great with special needs adults/children - they really seem to know how to engage."
• "Went there on the opening day and again since. If only all the other macs tasted as nice. Top service."
• "Great place to eat at! Clean customer area, fast service and hot food… store is also brand new!"
• "This McDonald's is in a handy spot for me, its always clean its always fast the food is always hot and fresh."

Cons:

• "Used the drive through today, we got a cheeseburger for youngest but we asked for a plain burger so he couldn't eat it."
• "The kids serving are just busy chatting with each other and have no manners."
• "The whole idea of a big mac is the relish that goes in it! I've used it before and it's been poor but today was useless."
• "24 hr drive through that advised have to come into store as drive through not operating and for it then to take way too long."
• "I am absolutely furious with the abysmal service I received at your establishment! The audacity to serve me cold food."
• "It was very busy when I collected my app order, as there were no free spaces in the collection zone."
• "The worst McDonald's that I've ever visited in my life. At each visit they've get my order wrong."
• "Honestly don't know how there are still going. Nothing but grief. Amount times orders have even been cold,wrong items."

Order Accuracy

Pros:

• "By far the best McDonald's we've ever been too! We went with friends at 6.30pm today and there were 20 of us in total."
• "The food was very hot too and came out quickly which was great as the children were so hungry."
• "My local drive thru branch that does tend to stay open until around midnight. There is plenty of parking spaces."
• "We had the BEST experience at McDonald’s Snodland when taking my son and 9 friends there after my sons party."
• "Ordered via app. Food almost ready when we arrived and it was hot. Whole place seemed clean and well staffed."
• "This is my McReview. Came here with friends for a Mukbang with friends and we were mcbamboozled."
• "Went there on the opening day and again since. If only all the other macs tasted as nice. Top service."
• "Come Here with my granddaughter for a Friday after school treat. She loves the chips, I love the McPlant."

Cons:

• "Constantly mess up orders. There's no difference between medium fries and large. Its a con."
• "We ordered mozzarella sticks and were given jalapeno balls. One of the drinks were wrong."
• "Avoid. Can't get basics right, every single time I've been the order has been completely wrong."
• "Called in at the 24hr drive thro on the way back this Saturday night out, appx 4.30 am Sunday."
• "I am truly and utterly disgusted by the workers at McDonalds i called them to see if there was a coffee shop."
• "Ordered on the app went to drive though nobody waiting at the order point sat for a good 2 mins."
• "AVOID THIS MC DONALDS AT ALL COST.... A complete rip off, I PURCHASED a large meal, the chips where cold."
• "I ordered vegy dipper meal. No milkshake machine working again. I then had to wait 30min for my meal."