Address: 2, NORTHGATE CENTRE, Heckmondwike WF16 9RL, United Kingdom
Phone: +441924407351
Rating: 3.5
based on 174 reviews.
Order Accuracy
Pros:
"Nice to see they have implemented covid measurements to ensure everyone is safe!"
"Ate in and a very polite, respectful and friendly member of staff named Jibran, cleaned our table, made amazing conversation."
"It's a place where people from all walks of life come together to enjoy a quick, tasty meal."
"Great branch of McDonald's, plenty of seating, the waiting time is never long, they deliver and have a drive thru."
"Best local McDonald’s, since the refurbishment the delivery section is separate so the experience for both eating in customers and drivers is a lot better."
"Like every other McDonald's but with friendly staff and the order was fulfilled quickly."
"Very nice. A newish member of staff Matthew was absolutely amazing. We can not praise him enough and because of him the whole place."
Cons:
"Placed an order through just eat only for the order to arrive cold & missing 2x big macs."
"Just got my order from just eat and our drinks have just dropped through the bag and we have half full chips...this is a joke as we've had no success from either the just eat or macdonald,I won't order again 😡"
"Food was cold and they got my order wrong."
"These guys really need to clean up there act, stopped going now, every delivery is wrong and even when you go to pick it up yourself they moss items!!"
"Every single time I order there is something missing from my order or they never put sauce cheese bacon or onion, one of always missing."
"This time I ordered 2 bacon and egg mcmuffins and ended up with sausage and egg mcmuffins."
"I'm sorry but this is the 2nd or 3rd time when a full order on the app has gone through and only when you get to the drive thru you get told we don't have any ice cream or milkshakes."
Customer Service
Pros:
"Unbelievable service from Iqra, nikash and Anita, went above and beyond to make our visit special."
"Place crowded with young people just socialising so there was no seats left, so a very nice employee asked a group to move so we could have our food - have never experienced such great customer service in McDonald's before - refreshing!"
"We did table service the lady who brought our food over was absolutely lovely didn't catch her name though."
Cons:
"wish I could give lower... it's a disgusting place and I will not be back there again!"
"This place is the worse McDonald's I've been to the floor was covered in food the tables were disgusting I had to ask someone to come and clean my table the staff was kind just didn't seem interested in their job."
"Extremely poor customer service and McDonald's yet to hear from their customer service department."
"disgusted, got charged not only for delivery, but for a service charge, which i would not have paid had i known the food was going to arrive half an hour late and freezing cold!"
"Absolutely disgusting service order was wrong and missing called the restaurant to be passed over to another manager but she didn't mute the call and could hear her slagging me off on the phone disgusting behaviour."
"Very slow service. Disorganised. Staff aren't the best either, really rude and seem to have no idea how to use customer service skills."
"Watch out for a staff member called 'Angel' - asked for a LARGE cappuccino, I get a large cup with it half filled up.. told Angel and she huffed at me... got me another one and basically threw it at me!!! Incredibly rude girl that shouldn't be working in a mcdonalds with that attitude."
Facility & Cleanliness
Pros:
"Good restaurant with accessible free parking and drive through very close to Heckmondwike town centre."
Cons:
"Too many delivery drivers. They all just sit inside distracting the staff from the orders."
"Always extremely busy with delivery orders, so even if the drive thru isn't busy you will still have to wait in the car park until you get your order."
"Bought 7 McFlurrys for friends and family, and the ice cream was all sloppy!!!"
"Since they have changed the decor of the McDonald's I do not like them as much. Not at all restful to sit there."
"Yet again... Air conditioning is on and it's freezing... Asked the staff to turn it down to then get a reply 'I'll have to ask the manager'."
"The new delivery service is shocking.. ordered at half 12 by half 2 they had decided to cancel my order after not being able to find a driver."
"The staff working are very unpleasant. The cleaner is lovely and very socialable and some staff are perfectly pleasant. But some are not."
Food Quality
Pros:
"The big macs are always full of flavours and all the meals deals are full of flavours and I always enjoy the food at macdonads."
"Ordered a double cheese burger with no pickles off peak times... tasty burger though.. Pretty decent McDz tbh!"
"Called in and was pleasant surprise to see the big Tasty back on the menu."
Cons:
"Kids enjoyed their meal and husband went back for seconds."
"Can not believed I queued to please the kids. haven't missed this place at all the food we got was cold no taste at all and prices have gone up."
"Not always as clean as it could be and food could be warmer."
"Tried the latest mcflurry, it was mint aero, it would have been fine if it was the aero broken up into icecream..."
"...in addition to it they add a mint flavored syrup consistency sauce which i personally found a bit too strong and it would have tasted nice without it."
"My worst McDonald's meal ever... The chicken nuggets didn't taste that good and my meal here made me feel sick."
"This is by far the worst McDonalds I have ever been to. Service is slow, the quality of the food is appalling, items are missed off of orders on a regular basis, and they don't care or offer apologies when mistakes are made."