KFC Junction 27 - Bankwood Way Reviews Summary

Service

Pros:

• "Great service and excellent food."
• "A delightful experience at this KFC branch."
• "Better quality staff and customers than other close by KFC."
• "Staff polite and friendly."
• "Service is always on point."
• "The staff we interacted with were very friendly and very apologetic because of how long it took to be served and get our food."
• "The gentleman that served me was great, took my order and read it back to me."

Cons:

• "Service was terrible and felt like I was interrupting some more important business of standing around and doing nothing."
• "Waiting 20 mins in queue with only 2 people in front of me."
• "Service is often slow (I waited over 10 minutes for just 2 fizzy drinks a few weeks ago)."
• "Super slow service through the drive through."
• "Very slow service by staff who have absolutely no sense of urgency about them whatsoever."
• "Rude customer service! Literally, they talk to you like your rubbish!"
• "Staff are as rude as can be they either stand there and talk while one person is on a till serving a long que of customers or getting your order completely wrong."

Cleanliness

Pros:

• "The place is clean."
• "Was good and empty, nice seating area, tables were clean."
• "Its clean, well spaced and the line moves briskly."
• "Even though it was super busy it was really clean and easy to find a table that was ready."
• "Maggie was keeping up with cleaning tables and sweeping up."
• "It was clean and the food was quick."

Cons:

• "Every single table in the store was dirty and hadn't been wiped down."
• "Every single table was filthy and the floor had three spillages."
• "Tables covered in old food and food stuffs on the wall!"
• "Table cleaning was not kept on top of and bins overflowing."
• "Tables not cleaned, no sanitiser left, bins overflowing."
• "Place was like a skip all tables were unclean with customers remains all over."
• "Don't clean the table with the same cloth as you are doing the bins with."

Food Quality

Pros:

• "Love the food."
• "Food is always fresh."
• "This is the best KFC within close proximity to home that I've found better quality food."
• "Drinks lovely and hot chocolate tastes even better than the other fast food place."
• "Fresh strips were great!"
• "The food quality here is very good and I do often come back."
• "The food was beautifully cooked and very enjoyable."

Cons:

• "Seem to get the orders wrong as well."
• "some of the chicken legs were inedible, rubbery, cold, with greasy soft batter."
• "Food not consistently good. Also % of inaccurate orders very high."
• "Food was wrong order but was lovely hot lady behind counter wasn't concentrating got 3 orders wrong before me."
• "The food itself is just average KFC, it was nothing special but it was clap cold."
• "Absolutely disgusting the chicken was over cooked and the chips were either soggy or hard."
• "Food that tasted like it had been sat around for hours."