KC Sofas Castleford Reviews Summary

Customer Service

Pros:

• "The communication from the company was excellent."
• "The guy in the showroom was very friendly and helpful."
• "Very friendly staff and we didn’t feel under pressure at all."
• "Everyone I spoke to from KC was friendly and professional."
• "The delivery guys were also fantastic very professional and friendly couldn't recommend them enough!!!"
• "Steve at Castleford branch was amazing, brilliant customer service and happy to go the extra mile to make sure we were happy."
• "Absolutely outstanding with the customer service at KCs the service me and my little family have received has been 10 out of 10 from start to finish."

Cons:

• "Ordered 2 sofas on the 26th sept, said it would be mid Jan, then with lockdown 5th feb we had to email them to ask about del on the 5th Feb, they said it would be 1st march now, not happy is an understatement, no communication with the customer at all."
• "I always try and support independent local businesses but it seems this one cannot be bothered to return promised phone calls or emails when they say they will."
• "We had 3 inspection visits to prove our sofa was of poor quality and they still did not believe us."
• "After these 3 visits the customer service manger Sam, who in my opinion should not be anywhere near customers with the attitude she has, told us 'there is no fault, case closed'."
• "Terrible quality and terrible customer service, keep your money and go elsewhere."

Product Quality

Pros:

• "We love our new sofa it’s absolutely perfect."
• "Just had our beautiful sofa delivered to our new home. Ex display furniture and it is utterly perfect!"
• "The sofa is very comfortable, I would highly recommend KC Sofas to anyone excellent quality and good value for money."
• "It's comfy, well made and perfect size and colours."
• "Fantastic design, excellent value, very sturdy and extremely comfortable."
• "Quality items, affordable prices and outstanding service."
• "The sofas are amazing quality for the price, lovely mocha colour that looks better than the photos, luxury thick firm foam seats and over filled scatter cushions that are supportive."

Cons:

• "Hello, I would like to remind you that I am very unhappy with the corner sofa, the workmanship is disgusting."
• "Beware... Owned our sofa now for 2.5 years. When you sit on it you would think it was 15.5 years. It has worn so badly."
• "The staff are friendly but I would not recommend them to anyone as the sofa we bought is uncomfortable the back cushion are so hard."
• "What started as a positive experience has now well and truly been ruined! I bought a swivel chairs and the base cussion is too big, sent an email to be told it is the design of the chair. I then received a phone call and the chap on the other end of the phone became very rude."

Delivery Service

Pros:

• "Lovely sofa friendly people very recommended this company fast delivery."
• "The lads that delivered the sofa Nathan & Tyler were brilliant, so professional ensured it was fully installed and checked over before they left."
• "Delivery slot was given in advance and it came within the time slot."
• "Had our sofa and chair delivered very promptly last week, slightly earlier than scheduled, AND at a time which suited us which was really good."
• "The delivery team were very efficient and friendly, making sure I was happy before they left."
• "Delivery service was spot on too. Not the easiest room to access but the lads got the items in without issue."
• "Delivered today as promised by two great guys from the Castleford depot."

Cons:

• "We will be sticking to the big retailers in future."
• "Maybe a £1800 sofabed is too much trouble for them to order, so take my advice and do what I did and spend your money elsewhere."
• "On delivery there was an obvious problem with the recliner, the delivery lads reported to store and we also went to the Castleford store to report it, (had been damaged in transit)."
• "The delivery men then spent over an hour getting it into the house."