Vue Cinema Newcastle-Under-Lyme Reviews Summary

Staff and Service

Pros:

• "Staff are nice."
• "Staff were very courteous."
• "The staff have always been friendly and efficient."
• "The staff are helpful and friendly."
• "Friendly staff at the main checkouts were super helpful despite us being behind schedule."
• "Staff very welcoming, polite and helpful."
• "The staff members couldn’t have been nicer, a lot spoke to me and my son to see how they could help."

Cons:

• "I found the staff and manager very rude and almost aggressive at times and very stubborn and really not helpful."
• "This is a good cinema it's just very slow to get served at times with big queues so even if you've pre booked, trying to get drinks or food can take a while now due to the staff having to serve food and tickets to other people."
• "The main issue is the food and snack area. Took forever to get served and my girlfriends plastic cup had a leak so she didn't get to drink any of her overpriced red wine."
• "Best allow 30mins extra if you want snacks from the counter. Extremely slow service."
• "Sometimes I feel that more staff should be behind the food and beverage counters, especially the ice cream as if there are a couple of people in the queue it takes quite some time to be served."
• "Staff member on the kiosk has an attitude problem and barely spoke to you."
• "I Visit Vue regularly with my partner, I mostly order my tickets online but occasionally visit the counter for snacks and drinks, mostly the staff are helpful especially the lady manager there however there have been times more recently when we have visited the staff have been short with us."

Seating and Comfort

Pros:

• "Modestly priced cinema tickets and the seats are electric sitty back lazy boy type."
• "The seats are comfy and roomy and I like that you have a side table to put all food on drink on for each seat."
• "Great cinema, brilliant to have such big 'vip' seats as standard, love that they recline too!"
• "Beautiful experience and those recliner chairs were absolutely fantastic."
• "Love the reclining seats. Comfy, spread out."
• "The cinema is ultra comfortable with luxurious reclining seats."
• "The seats themselves were very comfortable and really added to the enjoyment of the outing."

Cons:

• "Everyone has been raving about the chairs but that has probably made them disappointing. The reclining is limited to the foot and backrests only which are not independent of each other."
• "The seats are leather and puffy which is nice and you get your own little table, but they are at an angle that you need to hold up your neck to see the film properly that it's actually really annoying and I had a sore neck afterwards."
• "The only negative is they take away a little of the intimacy you share when you go to a movie with your missus."
• "Used to love going here. However, standards seem to have dropped and the seats are constantly dirty."
• "The seats are not brilliantly comfortable, however upgrading to VIP is worth the extra money."
• "As me and my partner went up the stairs to take our seats the whole back row was covered in peoples left over rubbish."
• "Everyone has been raving about the chairs but that has probably made them disappointing."

Cleanliness and Maintenance

Pros:

• "The screen was cleaned excellently."
• "The cinema is in good condition and clean."
• "The cinema maintains impeccable cleanliness, reflecting a commitment to hygiene standards."
• "The toilets are kept quite clean considering the hammering they must get!"
• "The cinema is ultra comfortable with luxurious reclining seats."
• "The toilets were very clean and tidy too."
• "Always seems clean and tidy."

Cons:

• "But the toilets are disgusting.. the carpark is flooded with urine.. the smell is disgusting.."
• "The only reason for 4 not 5 stars was the cleanliness of the toilets. Wet floors and toilet paper in the cubicles."
• "The foyer was filthy, there was popcorns and rubbish all over the floor."
• "The film was fine. But the toilets are disgusting.. the carpark is flooded with urine.. the smell is disgusting.."
• "Unfortunately the toilets are absolutely shocking, considering you need a code to get into them you would think they would of been better maintained."
• "Toilets were moderately clean but the water was freezing cold on the hot tap."
• "Such a shame they have locked the toilets by the screens."

Value and Pricing

Pros:

• "Modestly priced cinema tickets and the seats are electric sitty back lazy boy type."
• "Great value - cheapest cinema around."
• "Prices are extremely reasonable compared to other parts of the country that I have lived."
• "Very clean and at £6.99 for any seat I found it quite reasonably priced."
• "Good value ticket. Best electric reclining seat, no extra cost."
• "The tickets are reasonably priced and cheaper than Cineworld."
• "Always a good selection of films and reasonably priced."

Cons:

• "Food is overpriced, but the same can be said of all cinemas."
• "Parking is tight and expensive."
• "The only thing that lets Vue down is the popcorn - high price and poor quality."
• "Drinks and snacks are a complete rip off! Over £6 for a beaker of coke."
• "£3.99 for a bag of Haribos or £3.99 for a Bag of m&ms that are 89/£1.00 in ALL shops.. £5.50 for a coffee... the list could go on.."
• "The prices are stupidly expensive for food and drink."
• "The price of snacks, pop and sweets is very expensive."

Accessibility and Facilities

Pros:

• "There is a multi storey parking. Plenty of places to eat & also a bar in the complex."
• "Parking nearby is a plus."
• "They will let you take in your food from the Limelight boulevard (subways etc) to eat in the cinema as well so you don't have to buy from the Vue if you don't want to."
• "Good disabled access, but some of the turns can be quite steep for wheelchair users."
• "Helpful staff and easy access to carparking."
• "Bus station and multi story car park right on site for convenience."
• "Great parking in multi storey car park."

Cons:

• "A disabled friend of mine had a choice of sitting on front row and straining his neck, or slowly climbing steps to get a better view."
• "Toilets are really far from the cinema and to make it worse you need a code."
• "No toilets available close to the screens when you have young children."
• "The car park was really sketchy. We were going to a 5pm showing and weren't sure if we'd get inside without being mugged!"
• "Expensive place to watch a film, especially as you have to pay to park."
• "then you arrive at the movies that you've paid to watch and then been robbed to get a few snacks or a drink but then I have to pay at least £3.50 to park my car."
• "Great place to watch film almost a 5star but sadly the car park totally ruins the place it’s expensive to park an the spaces are so close together don’t go if you have a expensive car or it’s likely to get door bumped."