Sainsbury's Reviews Summary

Stock and Product Availability

Pros:

• "Has all you expect from a sainsburys. Usually everything in stock."
• "With the new nectar pricing on the aisles + the vouchers you can save even more money."
• "Great customer service. Great range of products especially vegan foods."
• "Large range of items for sale, eggs are reduced atm."
• "Supermarket is fully stocked, clean and looked after."
• "This Sainsbury's was very well stocked. I visited the store about 5 p.m. on a Saturday and didn't expect to be able to get everything that I wanted, but I did."
• "Good selection of produce and was pleasantly surprised by some of the prices of my goods."
• "Nice pleasant woman served me but I haven't had a bad experience at Reedswood and I've shopped there for years very nice staff and love shopping at Reedswood."

Cons:

• "At best, nectar prices limit choice, at their worst, they are a tax."
• "Some very random issues with missing stock. No home shopping delivery from this store."
• "It's a store with frequent stock issues, particularly regarding any of the fresh produce."
• "Couldn't find what we went in for sadly as they hadn't reordered any more from when it was all sold out before."
• "Shelves were not fully stocked. Only a couple of tills open."
• "This store is not the best with stock, they regularly run out of cat litter, apart from their expensive one of course."
• "Shelves looking empty, cash tills unmanned only one person on."
• "The fresh fruit and vegetables shelves are always nearly empty and there is never enough cashiers on."

Staff and Customer Service

Pros:

• "Thank you to all the staff that sorted out the barcode for the battery operated church candles this afternoon."
• "Seldom I have issues with Sainsburys but recently I had an issue with my nectar card being cloned and a smart shop failing at the checkout losing my nectar prices! Both issues solved quickly, efficiently and professionally."
• "Much better now the scan as you shop finally works! Staff on self-checkout tills also need better training in using the system so customers aren't left waiting while they call for help because they can't scan a QR code properly..."
• "The women in Starbucks were amazing!! We had a bad experience with an uber eats delivery where our driver threw our drinks into the street! We contacted Starbucks Reedswood straight away and they gave us free drinks and cakes, which was not necessary as it wasn’t their fault."
• "First time visited the store then my usual Asda near Queslett road. Staff are super helpful, polite throughout the store as well as even at fuel pump. Thank you for your hard work."
• "We were very impressed by their customer service. We returned a fresh cream cake as it had a paper in it. They were very sympathetic and gave us a £12 gift card and were very good to us."
• "Nice, clean, well laid out and organised. The bathrooms were also clean, which is very important."
• "The shopping 🛒 situation is appalling. The store needs updating and attitudes of certain members of staff needs addressing. Our spend there will soon end."

Cons:

• "Most of the staff are helpful except the security, ask them where something is and you get that look 'not my job'."
• "Staff on self-checkout tills also need better training in using the system so customers aren't left waiting."
• "Your staff need to make their minds up on the rule around masks. You can't pick and choose who is OK to wear one."
• "The store is clean staff are excellent and the products they offer are fine but the carpark is atrocious if you want to ruin your car go ahead."
• "Absolutely disgraceful service refused to serve my 22-year-old son to a bottle of wine for a Xmas present to his mom because he had no id so I said I would purchase it and I got told no and threatened with security."
• "Supermarket is fully stocked, clean and looked after. Find the workers rude and miserable."
• "Very poor. Some staff very stressed and snappy. Member of staff outside smoking and shouting at an older gentleman for having the 'wrong' trolley."
• "The only reason for not giving 5 stars is that there was a significant space in their meat/fish freezer section for some reason and I wasn't able to buy one of the items for which I came in."

Pricing and Discounts

Pros:

• "They seemed to have realized what people want cheaper food bills. But the same quality. With the new nectar pricing on the aisles + the vouchers you can save even more money."
• "We went to get meal deals for lunch. We found what we were looking for. Sandwich, yogurt, and drink cost £3.50 which is worth it."
• "Large range of items for sale, eggs are reduced atm. They have a large selection of vitamins and minerals so much it was hard to find vitamin D but they have a vegan vit d I'm happy with that."
• "Great store, clothes, and household stuff. Good selection. Had a few bargains using my scan app and also found some reduced items. Today's date on them but will freeze."
• "Wow! they really are updating their items I usually find they are a bit pricey but on this trip I managed to find own brand everyday items price matched closely with Asda and Tesco so well done."
• "Good quality products and stocked well. Unfortunately will not shop here at present as husband and wife are not permitted to shop together. No good to us."
• "Good selection of produce and was pleasantly surprised by some of the prices of my goods. Cat litter shelves were still empty though, been like that the last few times I've been in."
• "This Sainsbury's was very well stocked. I visited the store about 5 p.m. on a Saturday and didn't expect to be able to get everything that I wanted, but I did."

Cons:

• "At best, nectar prices limit choice, at their worst, they are a tax."
• "If they can reduce prices for customers with a nectar card, then they can afford to do it for all customers, but they choose not to."
• "Prices fair, it's a shame the fresh cake counter has gone, always looked forward to buying 3 cakes & only pay for 2."
• "Expensive supermarket. Of course, some goods are in the good price but the total price is much bigger than if you go to another supermarket."
• "Nice and clean store. Some prices seem a little high when compared to other stores on groceries but the clothing section is good value."
• "Well, Cannock is lucky that it has got a big Sainsbury. I don't think that there is anything we don't need. From clothes to beauty products, you will find each and everything. Some prices are reasonable but some are a bit higher than Tesco and Asda."
• "Totally honest opinions/comments - This is my family's local superstore so we've always shopped here. The quality of items has dropped although prices have significantly increased."
• "I used to shop here but not anymore. For a business that charges top prices, they need to take a serious look at themselves and act on these reviews."

Facilities and Services

Pros:

• "Argos in store is a bonus but understaffed."
• "There is in-store cafe and toilets too."
• "Big parking. Close to the petrol station, there is also a cafe shop with chairs and tables outside."
• "Hard to find the way to Argos. Can you spot it in the picture below, it's there but with all the other signs it's camouflaged."
• "Foreign currency, but limited opening hours (check website). Starbucks on-site cafe."
• "Store itself is ok. My issue with this store is constantly being heckled by charities who stand in the doorway so are unavoidable."
• "Don’t go here in the evening. In their “wisdom,” they’ve decided to close the tills in the evening and just have self-service open."
• "Nice, clean, well laid out and organized. The bathrooms were also clean, which is very important."

Cons:

• "The car park is spacious but in some places full of potholes. Be careful."
• "When are you filling that grave-sized pothole on the entrance and the many other ones on your car park?"
• "The store is clean staff are excellent and the products they offer are fine but the car park is atrocious if you want to ruin your car go ahead."
• "The "NEW" Wilcomatic car wash is just awful, I used the wash today for the first time, it cost £8.50 for the Premium + wash and my car now needs washing again."
• "Since when did you have a charge for parking, just received a £70 fine for shopping in store for just over half an hour. Apparently, you have just 10 minutes free parking!!!!"
• "You'll need a pound coin for the trolley. Bit awkward if you don't carry cash. And I was told they didn't normally give change for a note when I asked at the customer service counter."
• "It Would be nice to walk out without repeatedly being stopped by security and accused of shoplifting every time we have to collect a large prescription of medicated food for a special needs child."
• "The current situation sees scores of people outside. You have to line up even if just going for Argos. It would be better to have this separated."