McDonald's Reviews Summary

Customer Service

Pros:

• "Rudolph the customer service assistant was brilliant and very chatty."
• "One member of staff so jolly and helpful id just come here to see him work."
• "Visited burnley this morning and you had two lovely staff working really hard, I had to get their names as they are a credit to your company 😀."
• "Staff always seem nice and helpful."
• "Lovely staff, good food I came from st Anne's for the weekend came a bit early so stop off, for breakfast the order processing go me a bit confused, but a young lady helped me out."
• "Staff were pleasant and happy (not all are!)."
• "The staff members where friendly though."

Cons:

• "I saw a staff member walking round looking very lost."
• "The young rather rude young girl who said she was the manager."
• "Staff too busy yapping instead of listening to peoples orders probably the worse McDonald's we have been to."
• "Not quite sure whether staff don't know what they are doing or don't care."
• "Honestly what incompetent staff ! They now take your picture so they don’t get the order wrong and ohhh they managed it again !"
• "The management on the phone at mcdonalds are absolutely rude."
• "Avoid this McDonalds. They get the order wrong nearly every single time."

Facility and Cleanliness

Pros:

• "Newly fitted out (2023) and is nice and bright."
• "This is a smaller McDonalds and there seems to be less demand on the drive thru and always spaces in the car park."
• "The restaurant looks modern, clean and well maintained."
• "It was clean, so hats off to the staff in charge of that."
• "It's kept nice and clean."

Cons:

• "Entered the restaurant to find food and wrappings all over the table's food on the floor."
• "Car park is hard to get in and out of onto road."
• "Went at a busy time so getting into and out of the car park was very difficult and once inside there was nowhere to sit."
• "Not a fan of the car park layout at this one, I can see nervous drivers struggling here as its a little bit tight to get in and especially out."
• "The area where the bins where had rats going into gutters and the freezer is literally right next to these doors."
• "Fries were awful. Cold soggy and lifeless."
• "Place was clean but very busy when I came and was not enough seating really."

Food Quality

Pros:

• "Double sausage and egg Mcmuffin is the best."
• "Food was ok, luke warm chips and cardboard burgers."
• "The food was all fresh and tasty and the staff remained calm and friendly."

Cons:

• "6 ice creams were missing."
• "Every time my fish o fillet....... the fish is never right in the center."
• "Well I'm put off McDonald's now, just sat down to eat my big mac and there was a long blonde hair in it."
• "All the food was cold chips were well old and stale."
• "Got an inedible chewy chicken wrap."
• "Fish was cold and hard."
• "Service was fine. The food. Awful. The vege burger was inedible."

Order Accuracy

Pros:

• "McDonalds app is great for ordering your food before you get there."
• "Drive through is brilliant and staff are always very nice."
• "Good clear speakers on drive through. Quick service to PayStation / collection point."

Cons:

• "They do regularly forget items on deliveries."
• "You lost 2 large fries."
• "Shocking, order wrong yet again."
• "Only give 1 star coz I had to. They forget to put half your order in however they don't forget to charge you!!"
• "Missing all the food, only the drinks arrived."
• "Been many times to this branch of McDonald's for ice cream, and gone into the drive through, only when I get to the order do they inform me that no if cream due to machine failure."
• "It was good but I ordered 2 happy meals and they forgot to put the chicken nuggets in."