The Range, Newport Reviews Summary

Customer Service

Pros:

• "Debera and jemma in the canteen were fantastic, great personal service I felt."
• "The staff are always very helpful."
• "Staff here are helpful."
• "A very pleasant young man helped best with my request, but did not work on the section himself, which I understand."
• "Service here is good cannot complain so hence 5 stars."
• "The staff are helpful too."
• "Staff always very helpful and polite."

Cons:

• "Shocking customer service, product was not fit for selling as was seemingly opened before I inspected it."
• "Absolutely shocking customer service so asked to speak to someone as wanted to purchase some nets so was asked to go by them and wait for someone 25 mins later still stood here like a lemon no one even bothered to come shouldn’t have to go chasing after people."
• "Went in to buy Christmas decorations. When we asked a member of staff for help he huffed and puffed."
• "Shocking customer service sister in law asked for a trolley was growled at."
• "Abysmal customer service."
• "Staff are rude and need to be taught better customer service skills."
• "Terrible customer service, returned faulty lights with receipt from day before."

Store Layout & Stock

Pros:

• "Good selection of household and DIY products along with art supplies, children's toys and games, camping equipment and outdoor clothing and garden products, ample parking and a decent onsite cafe and customer toilets."
• "Great store for painting and decorating, household and gardening items, pets and furniture."
• "Love this place for a browse and a bargain plenty of home wares and the like."
• "Can't beat The Range! Loads and loads of stuff to choose from and cheap too."
• "A great range of products from home furniture to art materials & DIY products, pet products to garden care."
• "A really nice selection of Christmas decorations, all set out in the different colours."
• "Fantastic place if you want to decorate your house or get something new to refresh your home."

Cons:

• "The pallets of stock reduced movement around the store as they blocked walkways."
• "Just seems disorganized and hard to find what I wanted."
• "It often looks quite messy, I imagine this is more to do with customers not putting things back in the right aisle etc."
• "Plenty of stock but haphazardly displayed and some items not clearly priced or not priced at all."
• "Not one member of staff on homeware, curtains in particular, two calls put out for staff to arrive, no staff arrived."
• "The garden centre sadly has taken the biggest whack, most plants were dead or dying."
• "However when I visited it was a little unorganised there were pallets of stock everywhere around the store."

Parking & Accessibility

Pros:

• "Parking is outside the shop on the flat, only a few disabled spaces, parking is free."
• "A very large (and busy) free car park."
• "Parking is always full but plenty of spaces over the other side of the car park further away from the store."
• "There's a nice cafe to have a break while your shopping & ample parking, including a nearby disabled bay."
• "The range is a nice place, also has good parking with plenty of spaces."
• "Love the garden centre enough variety to keep me occupied!"
• "There is free parking available outside the shop with a couple of disabled spaces near the shop entrance."

Cons:

• "On another note, car park and exit from estate on a weekend is a nightmare, but I suppose you expect that on weekends."
• "Because it's very busy, please watch any little ones with you."
• "Not along individual aisles which meant you could walk wherever whenever and come into very close contact with others as the aisles can be narrow in different parts of the store."
• "No help. No trolleys. Customers are expected to carry 50 kilo furniture to the till without trolleys?"
• "Be careful when its slippery under foot."
• "OMG....Just visited Newport store. No social distancing!!!!! Did not feel safe."
• "However my lounger scanner through at £29.99?"

Cafe & Amenities

Pros:

• "The range has a cafe."
• "The cafe does a decent coffee too!"
• "Lovely coffee shop inside where you can hide in rainy day."
• "Oh and the cafe is great too! 😁☕️"
• "Will say I always enjoy my cup of coffee here."

Cons:

• "Cafe was basic, expensive considering the quality."
• "The cafe leaves a lot to be desired."
• "The poor cafe staff are rushed off their feet."
• "The coffee shop seems to close quite early."
• "We took our grandson and he wanted a baby chino they were unable to do this as it wasn't on the till."
• "Toilet were quite dirty and couldn't find a member of staff to inform."
• "Disappointingly I visited your store today and all your toilets were out of order (not one but all)."