The Range Reviews Summary

Customer Service

Pros:

• "The lady in the store was helpful in assisting us."
• "Staff are very helpful. I purchased two rather large cabinets which I paid for at customer services."
• "Helpful friendly staff. This is the best branch I have visited."
• "I just want to say she was a credit to the store and couldn’t have been more helpful. Thank you Wendy."
• "Had a lovely young girl serve me with some net curtains. She was very helpful and very polite."
• "Jane the manager came over with a fleece and wrapped Mum up in it and gave the fleece for free, what a lovely thing to do, way and above customer service."
• "Absolutely wonderful staff especially Amy, Tori & Adam - I rang to see if some furniture I had seen online was in stock & between them they couldn't have been more helpful."

Cons:

• "Poor customer service. Plenty of staff around, all talking to each other, queues at till."
• "Quite possibly the rudest staff I have ever met in my life."
• "Great shop but the majority of the staff are not helpful, they're lazy and have zero customer service interest."
• "Absolutely appalling store and level of service!"
• "The supervisor (Louise cairn) was very verbally aggressive towards me."
• "Staff were not helpful in the slightest."
• "They accuse you of being a thief while you are shopping with an autistic adult and a 5 year old child."

Store Layout & Facilities

Pros:

• "Large retail unit which seems to sell practically everything."
• "It has everything you need from garden stuff and toys to art."
• "It's a great homewares shop with plenty in it for pretty much anything you'd like."
• "Big store with lots of lovely things!"
• "Really really big range! It's huge! Definitely the biggest range I have been to ever!"
• "This branch of The Range has a really good selection of products."
• "The building is quite large making it quite spacious and not cramped."

Cons:

• "Shop is good but facilities are awful."
• "Very narrow aisles (soft furnishings area especially) the display furniture is very tatty and tired looking."
• "Cafe ok but toilets other side of huge store and poor state, regularly one of two out of order."
• "Garden center was a sorry site. Plenty of plants but they all looked on their last legs, not sure when last watered."
• "The one thing it hasn't got is decent toilets. In fact they were appalling."
• "Toilets are in such a bad state they have signs up to say they don't meet standards."
• "The toilets are DISGUSTINGLY dirty and stinky - frankly I'm amazed no one has caught cholera!"

Product Availability & Quality

Pros:

• "Good prices versus some competitors plus you can buy almost anything from The Range."
• "The Range do a fantastic variety of things, from art supplies to decorating, gardening, lighting, furniture, and a whole lot more."
• "Fabulous shop everything under one roof decorating and DIY, homeware, crafting and stationary, curtains and bedding, pet supplies, food, garden centre, furniture, electrical, a big seasonal section and a cafe and toilets."
• "Didn't realise they also had an Iceland frozen food section now too, Handy!"
• "The Range is aptly named as it carries a vast range of goods from pet food to gardening products."
• "The garden center is really well stocked with both plants and equipment and the pet shop area is very well stocked."
• "The selection of crafts is fantastic and is very reasonably priced."

Cons:

• "Order a Safina Ottoman bed... We were given duplicate boxes of parts with more than 11 parts missing."
• "I purchased a garden dining set, to find I had no screws etc to assemble the table."
• "The wool stocks are limited and not in great condition."
• "I did not get everything and the item I brought was a 43 piece box set missing about 16 pieces, mostly a few brushes and charcoal."
• "Delivery Turned up at 6:10 am in the morning without any notice - missing parts with the sideboard."
• "Just bought a kilo box of confectionary Opened it to find the box is more than twice the size of the contents."
• "Bought a recliner chair came with no instructions plus screws missing after taking all the items from the box, found slight damage to the wood."

Shopping Experience

Pros:

• "Lincoln store on Tritton road is by far the better, much more clean and tidy."
• "Great shop. Lovely home decor. Good for crafts."
• "For those like my wife who love digging through decor and discovering hidden gems, it's a veritable paradise."
• "A lovely big store with lots of different departments for basically all your needs."
• "Excellent Store with very large variety of stock. ('If you can't get it here you won't get it anywhere')."
• "This place literally has everything 😍 Well almost! It is huge and has a vast variety of every department."
• "Inside the shop it’s like an Aladdin's cave."

Cons:

• "Can not believe that on Sundays they will not serve anybody until 10.30, so you have to wander around the store."
• "Got sick and tired of the constant tannoy for more staff."
• "The store is nothing special and after a shop today 7th November 2015 it took almost 2 hours to get out of their carpark."
• "Always slow and never seems to be enough staff on so prepare to wait!"
• "The checkouts are slow, understaffed and 9 out of 10 times an item won't scan creating lengthy delays."
• "Only downside is car park system is a nightmare."
• "The toilets have been unusable for as long as I can remember. One is marked out of use the other doesn't lock..."