Wm Morrison Supermarkets Ltd - Head Office Reviews Summary

Customer Service

Pros:

• "I have just visited Morrisons in Tamworth Staffs where the organisation and staff were just brilliant!"
• "Called in huddersfield store and I couldn't find an item I was looking for so l walked up to customer services and there was a lady there I think she said her name was natasha she was very helpful and went above and beyond to solve my dilemma."
• "Excellent customer service. The advisors I spoke to were exceptional in their response to my queries, the help they provided, and the understanding they showed me, as my voice has been affected by a stroke."

Cons:

• "Team absolutely useless, never answer emails, never deliver items ordered even when shown as in stock both before and after ordering."
• "Appalling for online deliveries. Their customer services staff are rude and could not care less about resolving anything."
• "Today I called Morrisons Merrion Centre and spoke to Rubina (Manager of the store). I wanted to order 3 platters of sandwiches, pay today and collect Thursday, she rudely refused. Extremely poor customer service."
• "Disgusting customer service no satisfaction from any staff they all had different excuses."
• "God help anyone who as got a problem and need to speak to a person no one picks at customer service they tell you a wait but it means nothing."
• "When going to customer service the lady was quite rude telling me there was nothing Morrisons could do and to pay the fine."
• "I have never known such a bad company for customer service."

Store Experience

Pros:

• "Harrogate morrisons is a well presented & user friendly store and the Improvements are very noticeable and the selection has got a lot of better."
• "There is a safe, simple queuing system to get in store which then flows into a one way system."
• "The male staff are very friendly and helpful in the cafe, food is nice and priced fairly."
• "A fully stocked and very well maintained store, with friendly and helpful staff available throughout the store."
• "Green gates on top side of car park are closed off now for some strange reason, making it difficult for the elderly to access their favorite 'market street' other than that a great store, helpful staff, good offers and a clean environment."
• "Since Aldi opened a store in Beverley.E.Yorks, I have not done my shopping in Morrisons. However this week I went into the store at Beverley and was pleasantly surprised at the prices and offers."
• "Within the store there's drycleaning, shoe mending and key cutting service."

Cons:

• "After a visit at your Stamford store on Fri 30th December 2022 I have never seen such poor cauliflowers I wouldn't use them for pig feed."
• "Why is petrol so expensive in your Bridlington store, it's way overpriced in comparison to local independent garages outside the town."
• "Don't know what is going on at the store in Pellon but it is unreliable says it closes at 10pm 4 times now I have gone and it has been closed at 6pm."
• "Morrison Bathgate West Lothian was locked the entrance 4 minutes to 10 pm."
• "Went to your store (634) Dorcan Swindon. What a dirty, grubby freezing soulless hole it is."
• "Absolutely disgraceful morrisons Doncaster only 3 tills on stuck in a queue for over half an hour."
• "Give Morrison a wide birth they are now robbing their customers with £100 parking ticket after you’ve done your shopping."

Product and Pricing

Pros:

• "4 PIZZAS FOR £5."
• "The new range of Indian meals are really good - plenty of tender meat, perfectly spiced, and all may be cooked at the same temperature."