"Not the place to look for a cheap bargain, but all of the goods are top quality and therefore do not disappoint when taken back home."
"Great Garden Centre with a good range of plants, seeds and garden related products."
"The sandwiches were fresh and the little cakes delicious."
"Garden centre itself is great, lots of variety."
"Love this garden centre, not only does it have quality plants but the indoor area has loads of interesting things."
"Really lovely garden centre and cafe."
"The garden centre is quite nice with a decent selection of plants, usual garden centre prices etc."
Cons:
"It's ok. I'm only in to indoor plants and their house plant department is heavily skewed towards succulents and bromiliads and they are quite expensive compared to other garden centres."
"Prices very high for plants, try Rocky Mountain further up road."
"Shocking range of house plants, many labelled incorrectly or labelled 'mixed' and 'foilage'."
"Not so much a garden centre as a Sainsbury's outlet."
Customer Service
Pros:
"Very pleased with prices and staff have always been friendly and helpful."
"All the staff there are so friendly very very knowledgeable and eager to help at any given time."
"Staff were lovely and couldn't be more helpful."
"Lovely friendly service at the till."
"It was lovely to be greeted with a friendly smile and welcoming atmosphere to the store, the ladies who served and helped with our purchase was of the highest standard that could be given for customer service."
"They had such lovely staff who knew exactly what they were talking about."
"Staff have always been friendly and helpful."
Cons:
"Sunday afternoon staff member was cleaning cake shelves in restaurant. Cakes not removed before cleaning. Detergent sprayed next to uncovered cakes."
"The lady serving the food was so miserable and made us feel like we were being a pain just asking for food!!"
"Entrance to cafe the sign was facing away from customers. Staff member very rude who came over as we hadnt waited to be seated because of this."
"Once they have your money for the Dobbies card they don't care!"
"Santa's grotto is tired and unimaginative, staff generally unhelpful."
"Restaurant manager very rude."
"Very poor and miserable service, only meals on offer ham egg and chips! Or toasties, they were too busy clearing everything away, to be bothered with service."
Cleanliness and Hygiene
Pros:
"Dobbies is huge place and always clean, massives of whatever you want for the home and garden etc."
"Kids play area was nice and clean."
"The staff had made a real effort to make the table look nice."
Cons:
"Most of the tables had not been cleared from previous customers."
"The toilets were absolutely awful, the stank and the sink was disgusting with dirt and hair in them."
"Service area very poor hygiene, alot of flys all over cups,the coffee machine,seating areas not clean,crumbs,dog hair,dirty glasses given with cold drinks."
"Floor was so dirty."
"The Restaurant was full of dirty tables & the floor was full of bits of food."
"Shop is lovely..but the cafe is revolting and unhygienic...the cakes are all uncovered and there was flies everywhere."
"The afternoon tea was very nice but as i sat down i noticed the floor was dirty and squashed food on the chair i was about to sit on."
Value for Money
Pros:
"Good cafe-had soup and tuna sandwich for only £6.25. Never seen si much tuna in a sandwich."
"The portion's are huge too!"
"It was rather expensive but completely worth every penny."
Cons:
"And I've just paid £6 each for me and my husband for 1 egg and 1 slice of bread! Unbelievably expensive!"
"Every item on the menu is overpriced - £1.95 for a can of coke."
"£12.75 each what an absolute rip off."
"£2.50 per child for a very small soft play area is very steep."
"The food section is good, but not cheap, as it is a Waitrose franchise."