Address: 48 Churchfields Rd, Salisbury, SP2 7PW, United Kingdom
Phone: +441722322828
Rating: 4.1
based on 191 reviews.
Customer Service
Pros:
"Great experience. From the start till I completed my purchase. Everything well explained to me, questions answered."
"Matt Notley was great, we purchased a new CITROEN C4, professional, very knowledgeable, also had a sense of humour."
"Thomson Barrett was incredible helpful with a wonderful, easy nature."
"All communication with Tom was excellent from start to finish."
"Ellis from the sales team was friendly and professional."
"The guys who work there are polite and very well mannered and always take time to ask me about my car and how I'm doing."
"A friendly and human approach to buying a car."
Cons:
"These guys are fraudsters dont buy any cars from here!! Do your research on them before buying any cars!"
"Car delivered with three faults we agreed at outset would be corrected."
"So, need to get a Peugeot part purchased and fitted to a vehicle repaired as an Insurance claim. I was appalled to discover than Penton's will not deal with Insurance companies."
"I would therefore not recommend Penton Citroen Salisbury."
"Very poor service in all departments. Quick enough to sell u a car, but not happy to go out there way after."
"Went to view a car. Didn't get much info from the sales guy I met, and wasn't allowed to test drive the vehicle I was interested in until I'd had my car valued for a part ex and I was 99% sure the car was for me, which I couldn't be before driving."
"Never again. Having 2 cars with them under a monthly payment for 3 years, paying them tons of money for Mots and different services, well, the last service I had was shocking."
Vehicle Quality
Pros:
"Wide selection of cars (especially Peugeot Rifters - I bought one of these)."
"We are very pleased with our vehicle, and happy to recommend Penton."
"We are very happy with the service we received from Jack Grannell at Penton Salisbury."
"The whole team are professional and really made the buying journey enjoyable."
"We are very happy with our new car."
"This is a high spec vehicle in excellent condition. we are delighted with it."
"The car runs well and is a great Improvement on my older 107. Extremely economical too!"
Cons:
"Car was serviced and Aircon checked for leaks and topped up. Within 10 hrs system had lost all its gas."
"The car is still sitting in a garage in Wantage awaiting repairs."
"Purchased a used car from these guys and on the way home the vehicle started playing up."
"the windscreen was cracked."
"Had to jump start car, 1st to 2nd gear crunchy, door creaky, green around the windows and mould growing in the boot."
"Additionally, the car is making a strange sound in some situations, indicating a steering and/or suspension issue."
"Vehicle purchased broke down within 11 days of driving (faulty clutch), which I had to then spend time making my own arrangements to get it back to garage."
After Sales & Support
Pros:
"I always take out the service agreement with Penton and that has always been great, the service team at Penton Salisbury are great."
"His customer service was amazing he answered all my questions and showed me every detail of the car and made sure I was completely happy before going ahead with the purchase."
"I'm really happy with the car I ordered and the whole process."
"He made everything less complicated and was very personable in his approach."
"Great customer service from Tom Maule."
"Very pleased with the service from beginning to end, very pleased with our new car too! highly recommend."
"Mechanic serviced the car excellently and left it disinfected."
Cons:
"Arrived for my appointment to order my new motability car & due the fact that the sales girl had left the company they were one sales member down. After 30plus mins no Aircon I could stand no more due to my health & was forced to leave."
"Bought a service plan £400 waste of money and time can't get booked in for service and m o t all i got was a shrug of shoulders."
"Probably the worst service I have ever encountered."
"Many phone calls and emails not responded to."
"After numerous e-mails with Matthew we are no nearer having any repairs carried out."
"AWFUL customer service and I will avoid Pentons whenever I can in future...."
"Do not use the garage as they lie about pricing and advertise false prices online."