Mercedes-Benz of Wolverhampton Reviews Summary

Customer Service

Pros:

• "Chris Watson and Simon Archer have been a pleasure to deal with."
• "Outstanding service customer service from both Dal and Asif of Mercedes Benz Wolverhampton."
• "No issues with the customer service, Mercedes even gave our car a wash! I definitely recommend everyone to come here."
• "Fantastic service from the moment I came in to the moment I left."
• "Jas was really friendly and helpful from the moment we arrived at Mercedes right through to collecting our car and has been on hand to answer any questions since picking it up."
• "Aaron Powell was the sales exec we dealt with and he was extremely professional and helpful."
• "Excellent customer service. More than helpful. Always extremely friendly and welcoming."

Cons:

• "Can’t wait to sell this car so I don’t have to step foot in that place ever again."
• "I would never step foot in a Mercedes Wolverhampton ever again."
• "Invited to a VIP event and when arrived on time with elderly parents where staff appeared too busy."
• "He never responded to any of my emails or phone calls."
• "The after sales service is horrible from this dealership."
• "By far the worse company I have ever dealt with in my life. I will never buy a Mercedes’ again due to the absolute disgraceful service I have received from MB Wolverhampton."
• "The person in question (tall, grey haired older man) was extremely rude from start to finish."

Sales Experience

Pros:

• "Recently went to Mercedes Wolverhampton to look for a CLA. Was greeted by a lovely lad Rohit who could not do enough for us."
• "Rohit was diligent and managed the purchase of our new car with real professionalism and friendliness."
• "Simon Archer provided me with nothing but the best service as I purchased my first Mercedes."
• "These are the third cars both me and my husband have bought from Mercedes of Wolverhampton and Luke Hipkiss provided us both with the best service we’ve had from any of our past transactions."
• "Lee, his ability to understand the customer needs and provide feedback is unmatched."
• "I am over the moon with my car, and for someone who has never driven an automatic before Jat showed me everything I needed to know."
• "Rohit and Simon went above and beyond to find me the perfect vehicle according to the spec I wanted."

Cons:

• "The new online way of purchasing needs to improve dramatically."
• "I'm unfortunately going to have to leave a negative review I have been trying to sort out the Mercedes ME app access since Monday and it's still unresolved."
• "I'll never recommend Lookers Wolverhampton to any of you. Their after sales service just sucks."
• "Sales man emails me out of the blue, I reply saying I want to pay less and down grade and shockingly not had a response yet."
• "On previous visits to this dealership, I’ve not been taken seriously with regards to a purchase and frankly, found the previous sales consultants quite arrogant and condescending."
• "I have been really disappointed with the communication and service provided by lookers Wolverhampton in relation to my service plan."
• "They will not fix the poor paint job despite having the policy they pressured me into buying."

Vehicle Service and Maintenance

Pros:

• "He made the whole process very easy and kept us informed throughout the service."
• "Dennis was exceptional with replacing all the issues causing recalls and various other problems with the car."
• "They wash your car for you which was very kind of them."
• "Charlie has been our point of contact at Mercedes for service and maintenance for years."
• "Charlie was brilliant and managed to diagnose the fault and fix it the same day."
• "Service was great. Couldn't fault mercedes Wolverhampton."
• "Charlie in the servicing department was great, handover of vehicle was smooth and no lengthy delay."

Cons:

• "Went along to the spares department to collect some bulbs which I had ordered for me... to my shock there was a sign on the front of the door saying the Spares Department was closed as they were stock taking."
• "The showroom was cold with no heating."
• "I had a lot of work carried out on the vehicle and the interior of the car was returned in a very poor condition."
• "I had to wait nearly an hour in reception when I went to collect my vehicle."
• "Having driven the car home, the following day we noticed the tyre inflation kit was missing."
• "After a mechanical repair to fix my roof, I picked my car up to see a dent in the panel next to the drivers door, scuffs in the edge of the door and scratches on the other side of the car."
• "I unfortunately had a few niggles with the car which I am having to get looked at."